Thank
you for posting your question here on Fixya.com. If
this answer does not fix your problem, please comment with additional details
prior to rating the answer. Positive feedback is appreciated once your problem
is solved!
For
starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up.
If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net.
Select the FAQ button then from the drop-down select Dolphin.
If none of
this helps your problem could be in the power supply, cable or motor unit.
The motor
unit is the most likely problem; the motor(s) inside it is probably failing.
When the drive motor and/or impeller motor move you can assume the power supply
and cable/electric connections are ok.
Whether the
unit is in or out of warranty you can either send it to a service center (which
we are one) or try to repair it yourself however it is not recommended you open
the cord end that connects to the motor unit as you are breaking the seal for
the submersible electronics. You should also be aware that there are no parts
available for inside the motor unit. If anything inside is damaged a whole new
assembly is required. The motor unit for that cleaner is about $400 and when
installed by a non-service center does not come with a warranty so you are
better off sending it in for a complete diagnosis and estimate.
For
information about the repair and sending it to a center you can contact Dolphin
direct at www.maytronicsus.com or our
site at www.arrowpools.net.
John
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