Question about Panasonic DMC-ZS1 Digital Camera

1 Answer

How do i fix the system error (focus) message on my lumix zs1. the lens wont retract when shut off, either. can't focus nor take photos, and the camera displays a message to turn it off and then back on again

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 19, 2011

  • Maya Babic
    Maya Babic Dec 28, 2013

    I have had the above problem with my camera. I plumped for the fix it solution no.4 and it worked instantly! Thank you so much for saving me the trouble and costs of repair shops. Brilliant.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

System error focus


you hve probably damaged the lens unit. impact while the unit was extended? the auto power off will retract the lens thus damaging the little plastic gears in the lens unit. you may need to replace the lens unit

Dec 18, 2013 | Panasonic Lumix Dmc-fh1 12 1 Mp Digital...

1 Answer

Lumix DMC-ZS19 system error focus


Here's a fix I got from Panasonic, I figured I would post this since I haven't seen this anywhere on the web and this post was the highest hit on google

Based on the information that you have provided, we suggest that you perform the following operation:
1. Turn off the camera 2. While off, turn the zoom button fully to the left or right (hold for about 3-5 secs) 3. Release then turn the camera back on... At this point in time the lens should retract. If it does not, repeat the previous steps however, press the zoom to the opposite direction than you did the first time around. If this does not resolve the issue, we recommend the product be sent to our Customer Service Center.

This seems to work for me. The lens retracted back in place and my camera resumed working.

Sep 16, 2012 | Panasonic Lumix DMC-FS15 Digital Camera

1 Answer

System Error (Focus) ...Lumix DMC-FS15 works, pauses, then results in a white error screen with the following error message:


My camera started bringing up "system error (zoom)" and it was completely inoperable. I would turn it off, but the lens wouldn't retract unless I applied slight pressure to it. I was able to FIX this problem by applying some lubricant oil to a Q-tip and swiping it around the telescoping parts of the lens, being very careful to stay away from the actual lens. I turned the camera on and off a few times so the oil could work its way into the parts, and it fixed the problem. I don't know if it will be a long term solution, but I can at least download my pictures to my computer now!

Oct 08, 2011 | Panasonic Lumix DMC-FS15 Digital Camera

3 Answers

System Error (Focus)


The systems control board has detected a problem with the auto focus lens, the focus is controlled by a tiny motor that has jammed or there is a mechanical issue with the camera lens. It will require a technician that is highly skilled to deal with the situation, but the repair cost would probably not be justified.

Jan 12, 2011 | Panasonic DMC-FX37 Digital Camera

2 Answers

I had the E18 error--lens wouldn't retract and


Focus problems are quite common after a lens error, it sounds like you still have an issue with that lens unit. If you need help, there's a great site taht just specializes in the powershot problems, nothing else at all. Try going to www.camerasandparts.com and you'll see the fix for this for your SD890 camera. I hope that helps, that site is amazing for the powershots and that's where a lot of people go for help with these. Good luck with it.

Feb 21, 2010 | Canon PowerShot SD890 IS Digital Camera

2 Answers

Lumix FS-15 "System error (focus)"


I have the same issue with my 3 month old Lumix DMC FS15 plus it won't focus and gives the error message to "turn camera off and then on" This doesn't fix it.

Bottom line fix: Don't buy this camera again and don't recommend other buy it.

Sep 19, 2009 | Panasonic Lumix DMC-FZ28 Digital Camera

2 Answers

Camera focus error


there is a small logic circuit that controls the motor that retracts the lens and a sensor that tells it the lens is retracted, it is a lens position sensor, one of these two components is most likely defective, the thing is there are no consumer service info provided by panasonic, they will not sell you parts either, the camera is a mystery to take apart and repair without the tech manual which u can't get, so u see the delima here, u must either have this camera fixed by a panasonic repair station or see if it qualifies for a upgrade exchange program for a newer model.

Aug 07, 2009 | Panasonic Lumix DMC-FZ28 Digital Camera

1 Answer

Error message- remove lens cap and press > button


Is your lens not retracting?
I've got the same problem and with the lens not retracting - this is why i get the message.

Jul 29, 2008 | Panasonic Lumix DMC-FZ7 Digital Camera

Not finding what you are looking for?
Panasonic DMC-ZS1 Digital Camera Logo

555 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Cameras Experts

kakima

Level 3 Expert

102366 Answers

The Knight
The Knight

Level 3 Expert

73691 Answers

Computer Links

Level 3 Expert

2385 Answers

Are you a Panasonic Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...