Question about IO Magic Corporation GigaBank (I250HD35) 250 GB USB 2.0 Hard Drive

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My computer will not read my io magic giga bank 6 gb

I cannot get my computer to recognize my usb storage device ---6gb. anu suggestions?

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  • agmas0805 Sep 16, 2008

    i recently bought the i/o magic gigabank 320 GB and my computer will not read the drive. I've already checked Manage under my Computer and the drive is not being read there. It's also not being read on any of my other computers. checked the usb cord, power cord, everything.



    having just spent money on this drive - i don't want to just replace the casing. can the company send a new one under the warranty?

  • mariokot Nov 07, 2008

    My iomagic is not being read by either of my computers, The blue light in the front is solid in color but I can't find it on my computer, this is the first time this has happened. Is there an easy solution?

  • Anonymous Nov 18, 2008

    I have the same issue, new out of box GigaBank320 shows up in device manager, but not in my computer as an external drive. Doesn't read in my Toshiba and my Sony. Could it be a "Vista" issue?

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I know this is a bit of an older problem.... but here is the fix.

The problem is that as you are using the device one of the usb pins has been pushed back.

The fix is to take apart the cover, carefully removing the internals not to break the wire going to the usb connector. Once the harddrive is removed you'll be able to pop the usb part out. Grabbing the metal part of the usb connector and base twist to open. Remove the bad glueing. Push pin back in and reglue. Reassemble. Allow glue to dry. Should work fine now.

Posted on Feb 21, 2010

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I had a 320GIG external HD from IOMagic I bought, installed and used just fine...for the first 2 wks. Then the USB was no longer recognized! After several live chats with IOMagic they gave me the following solutions: 1) use a commercial HD crash company to recover my data (about $2K!!!), 2) connect the external drive as an internal one. I'm currently working on #2.

I was briefly able to get my computer to recognize the external HD once when I was wiggling the USB cord on the HD itself, but alas is was only for a second or so and haven't been able to do it again.

I'll NEVER buy an I/O Magic item again because of their bad product and shady customer service; what good is a warranty if I have to pay for the recovery of data because of their bad product AND by the time I do recover the warranty period is over????

Posted on Oct 09, 2008

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Was your computer ever able to recognize your GigaBank, or is it new?

The most common problem people have with a new drive not showing up in My Computer are:

1) The drive is not formatted

2) The drive letter is mapped incorrectly

You can check both of these things in Disk Management by right-clicking on My Computer and choosing Manage, then clicking on Disk Management on the left hand side.

If your drive doesn't show up in Disk Management, and you are also unable to see the drive on multiple computers, then you may be experiencing a hardware malfunction.

If you are still within your warranty period and you are experiencing a hardware malfunction, we will be happy to replace your unit for you. Specific warranty and replacement information is available at www.iomagic.com, by clicking on Support.

Have a nice day,

I/O Magic Technical Support

Posted on Sep 11, 2008

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1 Answer

Computer doesn't recognize hard drive


Go to My Computer right click and select properties and under Device manager click under Disk Drives uninstall the drive. If you cannot see your hard drive then select scan for hardware changes. Also when you start your computer click on F12 and go into BIOS settings and check if you can see your hard drives

Apr 05, 2014 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

All of a sudden my computer does not recognize it and it flashes blue...what's going on??


The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

Nov 02, 2010 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

My computer wont recognize my external hard drve and the io magic light is blinking


Try connecting the external hard-drive to a different computer. If it still fails, and it is still under warranty, then exercise the warranty to get it replaced.

If the warranty has expired, open the case, and remove the disk-drive, disconnecting it from the USB-to-disk-drive adapter.

Connect the disk-drive as a "slave" disk-drive in some desktop computer, to see if the disk is recognized.
If it is, then the USB-to-disk-drive adapter has failed, and you could go to any computer-store to buy a new external case and adapter, and mount your disk-drive inside the new case, and work with your files.

If the disk-drive is not recognized, check the warranty on the disk-drive itself.

Jun 24, 2010 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

Computer is not recognizing my external hard drive


If the light won't blink, there could be problem with the power source. Do scanning hardisk for errors manually ( take off the hardisk from the case, assemble it on other PC Desktop)

May 06, 2010 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

How can I get this device to read on an xbox 360?


Step 1: Connect your hard drive to your PC.
Step 2: Create a FAT32 partition on your hard drive. If you’re using less than 32 GB, you can use Windows via “Control panel > Administrative tools > Computer Management”. If you’re using more than 32 GB, you’ll have to use an external program, e.g. Partition Magic.
Step 3: Load all the content you want from your PC onto the external drive. This should consist of files that can be read on the Xbox hard drive.
Step 4: Remove the external hard drive from your PC. Plug it into your Xbox 360 console through the USB port.
Step 5: Go to the Media menu on your Xbox screen. Select "Portable Device" from the menu. All the readable files saved on the external drive should be available to read on your Xbox 360.
N.B. Xbox's connection with an external drive is read-only. You can only read files that are already on the drive after connecting. You can't save game files or anything else on the Xbox main drive onto the external hard drive. Also, USB storage devices cannot be used for Xbox live marketplace content.

Apr 12, 2010 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

I plug in my external hard drive and my pc will not read it. It shows up in the usb remove saftly as mass storage. I can not get to my data??


is the external HD formated ?
open My Computer and press F5 or click Refresh from the View option in menu...
check if u get a new drive letter....once u refresh...

Dec 14, 2009 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

The computer is not recognizing this as a hard ware


right click on my computer and go to property then go to hardware then device manager then uninstall all usb drivers then right click any then clik on scan for hardware changes then it automatic installe driver then restart computer then connect your harddisk to computer again then check .
Also check your usb cable is working fine.

Jul 15, 2009 | IO Magic Corporation GigaBank (I250HD35)...

2 Answers

I/O Magic Giga Bank 4GB portable drive crash


Please tell me the method of creating bootable pen drive.
And also suggest me what are the contents in CD come with Trnscend pen drive.

Are there any software useful for making bootable disk in CD????

Apr 16, 2008 | Computers & Internet

2 Answers

I/O Magic external drive not showing up in computer


Extreme temperatures, either very hot or very cold, can certainly cause damage to your External Hard Drive.  Based upon your description, it sounds like the hard drive enclosure has been damaged.  This would explain why device manager can not recognize it.  Your hard drive is plug-and-play with Windows XP, so no drivers are necessary.  Have you tried plugging it into another computer?
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on the I/O Magic website.  Make sure to get the right size enclosure.  Your hard drive has a 3.5" hard drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still isn't recognized by multiple computers, then the hard drive inside the casing has probably been damaged, and I would recommend contacting a data recovery specialist.

Have a nice day, 

I/O Magic Technical Support 


Mar 10, 2008 | IO Magic Corporation GigaBank (I250HD35)...

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