Question about Calvin Klein Casual watch #K5923220 Watch for Women

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I'm from Portugal and I bought a woman's Calvin Klein watch about three years ago.The number written underneath it is: k44232 00. About two months ago it just stopped working. I thought it was battery failure, so I went to a watch shop to replace it. However, I was told there was nothing wrong with the battery and that I should take the watch to a Clavin Klein representative shop, which I did. After about a month of waiting I was told that different parts of the mechanism of the watch had to be replaced which would cost me about 120 Euros!!! The watch didn't fall and I only wore it occasionally, so I can't see any reason to justify such a problem. It's said on the face of the watch that it's Swiss made, which , for me had always meant good quality. Now, I am about to come to the conclusion that it has really no quality at all and that I should never again buy Calvin Klein watches. I'm writing to you to see if you can somehow solve my problem because certainly I'm not considering the possibility of paying such a high price to repair a watch which has completely disappointed me . My last hope is that the brand may assume the defect of the watch and either replace it or repair the damaged parts at a much more reasonable price, since the problem was not due to maltreatment.

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Your best bet would be contacting the manufacture and claiming defect like you said. A lot of clothing companies that branched into watches seem to have this problem. Because of the brand name, it is a high dollar designer watch that seems worth the buy, but after something goes wrong with it, you can't find any help anywhere without paying a arm and a leg for it. Your best bet would be to buy a brand of watch from a company that is only known for its watches, and the quality. Such as Invicta, Luminox, Casio, Citizen, Fossil, etc. with a big advantage of this being that brands such as these can almost always be fixed a watch shop. Good Luck, and I hope they replace you watch!

Posted on May 19, 2011

  • m_adelaidesa May 19, 2011

    Thank you very much for your prompt reply. The problem is that I can find no address on the internet related to Calvin Klein support where I could claim defect. Does anyone know who I should direct my complain to?
    Thanks a lot, anyway.

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