Question about Nortel T7316E 2-Line Corded Phone

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I just started working at a place with Norstar/CallPilot 100 and the previous receptionist left the call system in disarray with no one knowing how to change the admin selections. One problem is the phones all ring when calls from outside come in. A second more urgent problem is that when I do the F983 LOG 102000 I read invalid password. I also did F985 and it says my mailbox is 400 but my extension is 200. Any suggestions or sites to find more info? Thank you, Denise

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  • Denise May 19, 2011

    I actually figured out the invalid password and reset it. Having all extensions ring is the problem. I did find most manuals before this response, but was hoping for a bit of guidance as far as what area to check. Any more specific suggestions?

  • Denise May 20, 2011

    I read and tested and discovered re-setting the phone system from scratch would be a huge undertaking and probably unnecessary for my problem. I found the terminal sets appr, appr-ring to be the culprit. I should have just kept reading before writing the experts. I like this site though, but was faster on my own this time. THANKS

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  • 2,047 Answers

What you need is a complete user guide to help you reset the phone system from scratch. Here are 2 links to help you download literature which can prove really helpful for you. Among the literature available are the user guide, installation instructions and the user card. Go through them and let me know if any further assistance is needed.
http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

http://phone.manualsonline.com/manuals/mfg/nortel_networks/nortel_business_series_terminal_t7316e_nt8b27jaaan.html

Hope this solution has been helpful?

Posted on May 19, 2011

  • Rockme
    Rockme May 19, 2011

    The programming instructions can be found in the user manual. Try re-programming the unit to your taste. But before starting first perform a system reset to clear off all the previous settings to enable the fresh programming to be easy to input.

  • Rockme
    Rockme May 20, 2011

    You are welcome. Do visit fixya again soon.

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1 Answer

Invalid feature and 2 lights lit


Two lights lit is the normal situation - it means that the two voicemail ports are connected to the Norstar System and active. Press "Feature 9 (star) 1" to view the CallPilot Feature Codes. Then enter System Administration feature code to begin programming the system.
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If the lines(trunks) are analog, it is the local telco provider that is handing out your caller ID.

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