Odds are, that the fuser driver rachet gear is stripped out and you may also have a broken gear on the upper fusing roller. It could be one or both..... You will have to take the fuser unit out and look at the gears. If you do take the fuser out.... Unplug the copier from the wall...... There are just two screw that take the fuser out, you will have to take off the back cover to unplug and remove the fuser unit.... Good Luck
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