Question about Hitachi Computers & Internet

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I have a 3TB external drive by Hitachi. I am attaching it to my new computer. I have misplaced the software. the new XPS 9100 does not recognize the hard drive. What are my options? Thanks

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  • John Cox May 19, 2011

    I've already done what the original "expert" recommended. This is not expert advice in my opinion. Can you help me?

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  • Master
  • 6,831 Answers

Hello

Thank you for using Fixya!!

Firstly you will need to consider the following before the hard drive will actually be recognised by the computer.

Are you sure of the following:

Does the external drive power on?
Can you hear the spindle in the drive casing actually spinning up?

If you are sure of both the above questions, you will need to be sure that the USB cable connections between the external casing and the computer is in working order.

If you have done and made sure of all the above, we will need to be sure that there is actually a drive letter assigned to the drive.

To assign a drive letter to the external, you will need to click on the link below to get step by step instructions.

Click HERE to navigate to the link.

Also, have a listen to hear if the external drive makes a clicking noise. If you have another computer, you can also test the drive to see if the drive works.

After you have done all of the above, and the problem persists, let me know so that we can look into the situation.

Kind regards
Lock123

Posted on May 19, 2011

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  • Master
  • 2,047 Answers

There are several options available to you. But the easiest one is to visit the hitachi website and try to download the software. The hard drive is quite a large one to be recognised by the XPS 9100 without the software being installed. And unless the drive is seen there is nothing which can be done about the drive.
Try searching the hitachi site for the software and let me know the outcome.
Hope this solution has been helpful?

Posted on May 19, 2011

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