Question about IBM ThinkPad A21m 2628 Notebook

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A21e bought this used thinkpad got it home and it freezes on the microsoft loading page running windows xp thanks cindy

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  • cindylou53 Aug 14, 2008

    Yes, I saw it work,no to the jarring I think car ride home moved it a couple of times. Thank You,

    Cindy

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Did you see it work before you bought it? And, did it get jarred around any during the trip home? Answer these and I'll be able to better assist you.

Posted on Aug 14, 2008

  • Ryan Rogers
    Ryan Rogers Aug 14, 2008

    The general cause for the freezing is a bad memory chip, bad hard drive, or an operating system glitch, and can occasionally be caused by a loose hard drive. Start by checking the hard drive to be sure it's seated firmly in place. This is why I asked about there jarring. Then remove the memory, and try starting with one chip, then the other. Try each one in both slots. If there's no change, then you will need an operating system or recovery disc. If you recieved either disc with the machine, then run a system repair. If the repair doesn't take, then you will need to format the hard drive and install a new operating system. If the hard drive will not format, then it's bad and will need replaced, and if there are any issues during or after the install, the hard drive is bad. If you didn't receive any discs with the machine, then you will not be able to perform the repair, format, or install. These can only be done with a recovery or operating system disc. If you have any more questions, feel free to ask.

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