a 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
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do not refund in cash
refunds should only be made back into the credit card on which the purchase was made and the original receipt presented by the person who made the purchase
many businesses want photo id and a signature on the refund docket as well
It is a common scam for people to find a receipt then want cash for the refund
Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).
Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.
Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:
The goods were defective (or, more generally, the merchant broke its sales contract)
Refunds are part of the merchant's stated return policy
Returns and Refunds: State Law
Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:
California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.
Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.
Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.
In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.
There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.
U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.
Below are some common types of return fraud:
Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them
Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere
Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit
Employee Fraud: Manipulation or assistance from within the company
Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund
Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.
If you have your receipt of purchase, or credit card statement of proof of purchase, you can return it to the store you bought it from and they will either refund your money OR give you another NEW KRUPS, and make sure that it works before YOU LEAVE THE STORE. If they won't help you, contact KRUPS ONLINE and detail your problem, and a customer service representative will help you to either replace the device or make sure you get a refund promptly. KRUPS is a very reputable and well-known store, so don't worry. But, make sure you have a proof-of-purchase receipt.
Return the item to Kohl's - There are so many users with problems with this unit, and parts are not available. Please read below:
Shop With Confidence - Kohl's Industry-Leading Return Policy
Kohl's industry-leading return policy gives customers a quick, convenient and "no questions asked" experience.
Customers returning merchandise with receipts or items purchased with Kohl's Charge cards are eligible to receive full refunds or even exchanges.
Customers with gift receipts will be granted an even exchange or Kohl's merchandise credit for returned items.
No receipt? No problem. Customers without a receipt will get a merchandise credit good toward anything in the store. Or, if a customer paid with a Kohl's Charge or other credit card, Kohl's can look up the purchase and give a full refund or even exchange.
Kohls.com customers have the option to return items to either Kohls.com or at any Kohl's store nationwide.
Hassle-free returns on any item with no time limit.
Our Limited Warranty
Iwave strives to provide trendy, cutting edge product while still promising a commitment to quality and customer satisfaction. All of our products are backed by a limited warranty for the period of time specified on the product literature or on the retail packaging. The warranty begins from the date of purchase and does not cover misuse, unauthorized modifications and external causes. In addition, Iwave will not be held liable for damages, whether they are indirect or incidental that arise from use of any of our products. Product Returns
Before contacting support, check our support pages for product manuals, drivers and more information. You may also contact us by email through the Contact section of this website. You must complete the forms clearly and concisely so they can be processed quickly and efficiently. If you need to return a defective product please click on the "rma request" link on the top of this page and fill out the necessary forms. Refunds
Iwave does not accept any returns for refunds or cash back. If you would like to return a product, please visit the original store you visited. Your return must also comply with the store's return/refund policy.