That is the usual problems.
1. check battery
2. format the memory card, but backup first the data unto it.
3. format using the camera itself. this keep the system of the camera restore again.
4. observe if you on the unit you will heard a sound that noise something of drastically pulling the plastic gear. if you had hear this means that your unit has been on without a notice and sometghing had blocked it. it affects the tiny motor. this need an alignment at first.
5. Try to open with yourself but if not, seek someone to do it for you. a small tip philips screw driver can help you. align the cover of the lens you can pull out the center where the lens. open the back cover and slowly get the screw. do not place the lens rub on you desk because' it could damage the lens. then you will see a gear that be rotated by your finger, try to spin slowly the gear and it should be affect the layer of the lens over to move up and down. should be freely to move up and down. try to clean. then return to its place and assemble again your unit.
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