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If this is an electric model, test the upper element.Before replacement the element can be tested
removing it from the cavity and reading Ohms at the element terminals,
with a multimeter set at Rx1. Disconnect power before removing the
If this is a gas oven, and the grill igniter is working, then test wiring to valve, valve solenoid and safety switch.
Time to change the thermostat. the cap tube sounds like it has been broken. If it has a temp control board, change the temp probe. The clicking sound, if unit is equiped with an ignition control modual, is bad, (not shutting off after sensing pilot) or sensor rod is dirty.
THIS IS PROBABLY BEST LEFT TO A QUALIFIED ENGINEER. To reset the grill thermal cut out. This is located under the metal panel at the top of the unit and it is necessary to ether partially or fully remove the whole oven from its housing to get at it. 1. Disconnect electric supply. 2 remove the 2 housing retaining screws. These are located either side of the at the top of the grill cavity. 3.Pull the whole oven /grill unit out and support it underneath to stop it falling forward. 4. Remove metal cover covering top of oven. 5. the safety cut out is a small component that has 2 wires connected to it by spade terminals, in the middle of which is a small red button. push this button gently with the end of a pencil or screwdriver until it clicks. This should now be reset and allow the gas supply to the grill to resume. Finally reassemble making sure that the integrity of the gas and electrical supplies are, in no way compromised and test.
It sounds exactly the same as I am experiencing on my oven of the same model. My theory is that the full flame gas is controlled by a thermostat, and that this has broken hence why the oven only stays on preheat. This will be a matter of a replacement part. Most likely the thermostat is a bi-metal strip that, because it has heated and cooled so many times in it's life it has simply finally given up. Try searching online for the correct part and get a corgi registered fitter or another suitably qualified fitter to come and replace it.