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I have a burned CD in the CD drawer and I can't retreive it, I can't find the button to open the door. Somewhere there is a button" OPEN DOOR" but I can't locate it.

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  • Gateway Master
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There is a eject/open/close button always located on the CD drive unit. So if the door is not opening then there is a jamming within. Now as you press the eject, slightly tap on the door, if this wont work, then you shut down and restart . If the CD is still stuck up the drive must be removed and the CD retrieved.

Posted on May 19, 2011

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  • Gateway Master
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There are two ways to open the CD drive door if the button just below the drive tray does not work.
Go to My Computer and right click on the drive and click on Eject.
If this does not work then you can manually open the CD drive tray by -
Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD disc.
If you continue having problem openning with the Eject button, then the CD drive may be faulty and needs replacing.

Posted on May 19, 2011

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