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Try connecting it to a computer if nothing Remove the back and check and see if the battery isn't fully connected push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screenand memory, Black screen Blue ring problem) and put the back on.Freezing up while playing songs Check and see if there is a boot file in any of the folders on the player use the Explorer to check Check both MTP and MSC modes and unhook your player