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Cannot eject a disk and message on screen reads, mech err

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Hi Carole,
This is an indication of mechanical malfunction. Most of this symptoms is due to dirt build up inside which caused the mechanical to stuck. The unit must take apart to clean the tray and make an air blow. Another reasons of symptoms is the faulty mechanical tray motor. Once this part is faulty the tray will not eject and will sense by the processor and trigger the error code.
If you can't troubleshoot the unit yourself, I would advice you to look for a professional to isolate the problem.
Hope I helped you.
Have a nice day!
Thanks for using Fixya.

Posted on May 19, 2011

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