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Code 11 on rinnai portable heater capella 18TRE

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

Therinnaiguy
  • 1420 Answers

SOURCE: child lock

Press and hold it for a few more seconds

Posted on Sep 15, 2008

  • 126 Answers

SOURCE: error code 11 on a Rinnai energysaver 556FTR

Rachel,

The 11 code means Missed Ignition. This is a broad error code. It just means the stove did not light when it was supposed to. I would check the fuel first to be sure the valve is on and you have gas. Next, try to start the stove with the room dark. Look into the window to confirm a sparking. This is the igniter. At the same time be sure the combustion motor is running. You should be able to hear it and feel the stove to confirm this. If the motor does not turn or the flue is blocked you will not get any gas to flow. Look outside to confirm the flue is not blocked.

Keep us posted,

Tom

Posted on Jun 02, 2010

  • 120 Answers

SOURCE: Rinnai 1004 F Error Code 11

Code 11 is that the unit is trying to light but does not sense a flame after 5 seconds. Usually means you have run out of gas if you are bottled gas. Check your bottles are turned on if you are on LPG, you might need to change over manually. Have you anything else on gas?

Posted on Jul 21, 2010

  • 4736 Answers

SOURCE: Code 11 come out from the led. The heater rinnai

A couple of things can cause a Code 11(Ignition Failure): The gas line at the heater is not turned On or not turned on all the way. Also an obstruction in the Direct Vent Termination.

According to the Owner's Manual:
If the appliance fails to ignite, the appliance will attempt ignition after 1 hour. The "Ignition Failure" fault code, 11, will appear during that hour and disappears after a successful ignition. If ignition fails again, then the fault code will remain and another attempt to ignite will occur in 1 hour. The fault code is not stored in the fault code history.

If the flame is extinguished during forced combustion then the appliance will attempt ignition after 1 hour. The "Ignition Failure" fault code, 11, will appear during that hour and disappears after a successful ignition. Forced combustion takes place for about 15 seconds after ignition. After this time, the temperature control logic controls the combustion.

If the flame is extinguished (burner combustion failure) while the temperature control logic is operating the appliance, then the appliance will immediately attempt ignition. No fault code will appear.

If the problem was not either of the 2 listed above, the electronics may need to be reset. You can do this by turning the Master ON/OFF Switch to OFF and unplug the cord from the wall outlet. Leave the unit unplugged for 15 minutes, then plug it back in and turn the Master ON/OFF Switch to ON. The electronics should revert back to the original factory settings. From there you can set them as you like. If the reset attempt fails, a service call by an authorized service technician is the next step.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Posted on May 31, 2011

  • 4736 Answers

SOURCE: I have a Rinnai Capella

Usually, if you turn the Master ON/OFF Switch to OFF and unplug the unit for 15 - 30 minutes and then Plug it back in and turn the Master ON/OFF Switch to ON. The heater will revert back to it's original factory settings. Then you can set the controls to what you desire.

Hope this helped you to solve the problem. Please let me know. Thanks.

Posted on Jun 21, 2011

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1 Answer

Getting an error code of 11


Error Code 11 indicates an ignition failure. Check that the gas supply is turned ON. Switch the heater to STANDBY and the ON again. If the burner doesn't light or you continue to have a problem contact your Rinnai dealer.

Hope this helps you and thanks for choosing FixYa. Cheers ...

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Code 11 is that the unit is trying to light but does not sense a flame after 5 seconds. Usually means you have run out of gas if you are bottled gas. Check your bottles are turned on if you are on LPG, you might need to change over manually. Have you anything else on gas?

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Fault Code 11 is "no ignition". Could be cause by 1 of many problems such as defective ignitor, no gas pressure, etc. A full list of possible causes can be found here:

http://www.rinnai.us/documentation/downloads/Error_Codes-Tankless_Water_Heaters.pdf

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11 means no gas / failed to ignite - check the bayonet is fully plugged in properly, they can be hard to plug/unlpug - otherwise you wilol have to take it in for service.

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The code # 11 is a code that warns of "no ignition" and the causes of this error code are too many to list. I would suggest that a qualified tech. perform a diagnostic test and repair.

This is not a task for the "do it yourselfer"

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An error code of 11 equals no ignition. Check gas supply, sparker, flame rod, burner and ground.

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Press and hold it for a few more seconds

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Press and hold the lock button until you hear a beep.

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A code 11 also means that it might not be getting any gas. On thr right side of the unit you will find a small door. open it up and make sure the valve is in the open position. If it is, you should contact your gas company to come and diagnose what is going on. The Rinnai is not a do it yourself fix it type of heater.

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