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Lenova z560 audio drivers no device to be found Problem

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  • Master
  • 666 Answers

Hi,

I work for Lenovo and This can either be a hardware or a software problem. Anyhow, let's isolate the issue first, follow the steps below.

  1. Click on Start.
  2. Right-click on Computer.
  3. Select Properties.
  4. On the left hand side of the window that comes up, click on Device Manager.
  5. Look for Sound, Video, and game controllers and double-click on it.
  6. Look for the audio device installed labelled Connexant Audio Device.
  7. Right-click on it and select Uninstall.
  8. Check the box that says Uninstall Device Drivers and click on Uninstall.
  9. The computer might or might not restart.
  10. Then go to this website where we can download the audio driver.
  11. Just click on "I Agree" and Run the installation.
  12. After completing the process, the computer might or might not restart.
  13. Try the sound device you have and if it works then we fixed the sound driver issue, if not then you have to contact Lenovo @ 1-877-453-6686 and select the options 2,2,1 to get to the live technician and setup a depot repair for your system.
I really do hope though that it's just an audio driver issue. Don't worry, before they setup depot service, they will conduct basic troubleshooting. thank you for visiting FixYa! have a good one!

Posted on May 19, 2011

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  • Master
  • 393 Answers

Hi,
Go to site

http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers_list.aspx?CategoryID=37684

and download your audio driver.

I hope it will help you.

Thanks for using FixYa.

Posted on May 19, 2011

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Posted on Jan 02, 2017

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