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I bought this computer from a goodwill and the person who had it before me information is still on it. I can't do anything because it ask for their password. How can I refresh the computer and start all over with my stuff?

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  • Jorge Majano May 19, 2011

    does it have windows xp? if it has windows xp then youy might be able to log on as admin using safe mode

  • Baja Data / Jay Arias-Chavez

    Is the password being asked upon PC startup or when entering Windows?

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You will have to reinstall the OS (operating system) which could be costly because I doubt it came with recovery CD, you could ask for people from goodwill to help you out.

Posted on May 19, 2011

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