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I had to take tower in for repairs. When I brought home and restarted, my wireless gearhead mouse works but my key board does not sync with computer and mouse and remains dormant even if I hit the back reset button on the keyboard, the computer will not sync with it.

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click start control panel administrive tools computer management device manager scroll to keyboard you might see a yellow question mark ? right click update driver

Click start control panel keyboard you can change your settings there

or you might have uninstall the keyboard then restart your computer then reinstall it and its drivers

click start control panel keyboard hardware then properties you hould see driver details and have options to,update driver,roll back driver,uninstall

if your computer came with a motherboard disc the drivers could be on it

diconnect the keyboard then reconnect it then reinstall the driver
make sure the lead has a secure seating if applicable or the usb device
hope this helps

Posted on May 19, 2011

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Posted on Jan 02, 2017

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1 Answer

My kb5500w gearhead keyboard is not working. i changed the batteries but still doesn't work.please help


Here is your Answer:
- When replacing the batteries of your Gearhead keyboard do the following to re-sync the keyboard to the 2.4ghz reciever.
1) On your keyboard, There should be a key that has the universal symbol for "Sync button" (Looks like two little arrows making a circle)
2) While adding the new batteries. make sure to press and hold this button.

This "un-syncing" of the keyboard and reciever is a common problem that I experience with my Gearhead wireless combo mouse and keyboard, therefore I have had ample opportunities to test this theory. And so far, my theory seems to be substantiated with a 100% success rate.
I tested it, and it worked everytime.
I think its important to state the following.
One, I am in no way faulting the company Gearhead for a bad product based on my individual experience.
I am actually quite pleased with its performance.
And if its just a matter of holding a key button down while adding batteries to make it sync that would dissuade a individual from purchasing this product, I'd have to say that a poor poor excuse for being lazy.
In addition to that preceeding statement, i would like to add that this problem may just be (unfortunately) an acceptable common occurence associated with the mass production process when attemptin to supply a global market place.

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