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I have a apex 32-inch tv model (AT3208S), This tv was connect to a converter box, the other day electric power went out in our area for about 8 mins or less, once the power was back on the tv screen was blue and have remain this way. I have disconnect, scan, unhook, chg to 3/4. I went to Best Buy, came home a connect, with the same problem. I called Best Buy Tec support, they tried different things, reset, unplug, disconnect ect, same problem the tv screen still blue. The tv is working and the converter box is working. What else can I do?.

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OK, I have one of these TVs, and here's a thought: There's nothing wrong with the TV nor with the cable converter box. Please bear with me. Since I don't know how much you may know about TVs in general and this one in particular, I'm going to assume you know nothing and go from there.

This TV has several different "inputs", which are ways a signal can be transferred from its source to the TV, where it "outputs" the video image. I believe this particular TV has 5 different inputs: In descending order of the quality of the video signal, there're one S-video input (a 4-pin video connector plus red & white audio), three composite video inputs (3 connectors each: yellow video and red/white audio--audio connectors are the same for both s-video and composite), and one coax connector (a single large screw-on connector with a little wire sticking up through the center of it) for a total of five different inputs.

The problem with these Apex TVs is that they always default to the Antenna/coax input first when they are restarted. Most people use the TV to display an input signal (like the cable box or a DVD player) connected either to the S-video or to one of the 3 composite video inputs, not to the coax input, which just displays the channel numbers from 1-125 when it's set to do that (hit the "display" button on your remote to toggle showing the channel numbers for the coax input). If there's no signal coming into the coax input, the screen with appear blue. (If it's blue, it simply means it's not getting a signal via the input to which the TV is currently set. You can turn off the blue screen in the menu settings, but then you'll just get a blank screen. It's probably better just to leave the screen blue; at least you can tell the TV's actually trying to display something that way.)

You have to manually select the proper input by pressing the "video" button either on the remote (lower right corner) or the "video" button directly on the TV (hidden control panel under the middle of the margin around the bottom of the TV screen. You'll have to press on the door, and the whole control panel rolls open to reveal another set of composite inputs and some buttons. The video button is the one farthest to the left.)

Anyhow, by pressing the video buttons, you'll cycle through the various inputs. Assuming your cable converter box is functioning properly, powered on, receiving a signal from the cable company, and connected to the TV via a(n) appropriate wire(s) connected correctly, you should see the output from the cable box on the screen when you cycle through to display the proper video input.

Another possibility: the power outage fried the input to which your cable box was connected on the back of the TV. If that's the case, your cable box would probably also have sustained damage. You can check to see if the various video inputs on the TV are working by connecting different source inputs (like a BluRay/DVD/VCR player, video game console, video camera, etc.) to one of the other inputs and see if you get a picture when the TV is set to the appropriate inputs. (Remember, the "video" button is what selects/changes/cycles through the various video inputs.) One of the sets of inputs went bad on my TV. I just use the other ones.

Posted on Oct 07, 2011

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