Question about Panasonic KX-T7633 Corded Phone

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I am trying to change our company greeting for the whole system, which it seems to be doing but then the old greeting comes on right after the new greeting, how do I fix this?

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  • Panasonic Master
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Find the custom service menu that's playing after the greeting and change it. There are 32 company greetings and any number of custom service greetings. In a TVA system they start auto numbering with 1 so you should be able to find it in the first 5 or so custom greeting messages.

Carl

Posted on May 18, 2011

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1 Answer

Our company uses the Panasonic KX-T7730 phone system. When I change the answering message, it is immediately followed by an outdated message. Changing the message works, but the old message still fo


When we set up a Panasonic voice mail system, you have a menu that plays. Usually, there is a Company Greeting, then a Custom Greeting. They are changed from mailbox 998 option 5 then 1 or 3 depending on which greeting you want to change.

Of course, you may not have a TVA or TVx voice mail system, but I'm guessing that's what you have. In all cases, the Company greeting plays in front of the Custom greeting. By default in a TVA it's probably both greetings 1. You can log into the system and play them without changing them to verify what's where.

Carl

Feb 10, 2012 | Panasonic KX-T7730 Corded Phone

1 Answer

How do you set up voicemail on the Panasonic KX-T7636 system?


1. Raise the handset on any telephone in the Panasonic Telephone system.
2. Press the "INTERCOM" button and dial 165.
3. When answered by the Auto Attendant, dial # XXXXX * 9 9 8.
(Pound Six Star Nine Nine Eight)
4. Enter the Administrator Password. Followed by a #. (Pound) If required.
5. Dial 5 to "Modify Message"
6. Dial 1 to "To Change The Company Greeting"
7. Enter the Company Greeting Number from 1 to 32.

If you are not sure of which Company Greeting Number to change, then start with 1.
The Panasonic Voice Mail system will actually play the greeting to you.
Then you can determine if it is the correct one you want to change.
If it isn't, you can dial 2 and move on to next greeting and so on.

If you select a greeting number where there is no greeting recorded,
the Panasonic Voice Mail system will prompt you to record one at that time.
You may dial *1 (STAR ONE) to skip recording and return to Step 7.

8. When you have found the Company Greeting you want to re-record
follow the system prompts to record and save your new greeting.

Note:
You can change the Company Greetings remotely from anywhere.
1. Call the main number of your business.
2. When answered go to Step 3 and follow the same procedures.
3. When completed....Hang up....

Aug 09, 2011 | Panasonic KX-T7636-B Corded Phone

1 Answer

I have a Panasonic KX-T7636 phone system. We have a new receptionist and want to change the main menu greeting so that one of the options is "press zero for (new assistant)" instead of the old...


You have a Panasonic 7636 PHONE. The system is either a TDA/TDE or NCP. The Voice Mail system is either embedded or a TVA and it comes with a set of instructions. Custom service announcements and company greetings are administered from the message manager's mailbox 998. Check your original installation notes and documentation for how to do that.

Carl

Jul 08, 2011 | Panasonic KX-T7636-B Corded Phone

1 Answer

I am trying to put a new message on the after hours message bank, but it won t erase the old message. How do I erase the old message


Here's the simple answer. When you go to record a new message, it will play the old message and offer to let you record a new one. Your system consists of three key pieces, the phone, the KSU (key service unit) and the VOICE MAIL SYSTEM. Guess where the "message bank" is?

In our systems, we use Custom Service menus to play the greetings, but there can also be COMPANY greetings in front of the CS menu. In a TVA system, we use low numbers like 1 for day and 2 for night, only because it's a GUI to set up the menus. In a TVS system, we use 30 for day and 60 for night so the sub-menus have slots.

Try looking for the installation instructions to see if you can find the menu flowchart. In any case, the old message will play before you're given the option of changing it and you must confirm the change with a "2".

Carl

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1 Answer

Just got the Samsung Prostar compact IDCS 18D. It was used and I dont have the manual. I tried to record a new greeting which I did, but I can delete the old greeting from the other company which owned it....


When you go into Voice Mail and record you greeting you must delete the old greeting at the same time - the voice prompts will talk you through this. I have uploaded a video concerning Voice Mail admin, failing this please visit www.abbeytelecom.com for written help,

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I have a Toshiba DKT3010sd. How do I change the main greeting on the phone? I am able to change all the personal greetings but the main greeting (the first greeting the person hears when they call our...


if the password has not been changed it would be the extension followed by 997, i.e. password for mailbox 990 would be 990997 and 991 would be 991997, you can also log into mailbox 999 and assuming that password has not been changed and is 999997 you could go into admin mode and reset the mailbox security code for 990 or 991, hope that helps.

Jun 17, 2009 | Toshiba DKT3010SD Corded Phone

1 Answer

Trying to change our company greeting


When you record it, you press 1 immedately to stop recording. From there it will say press 1 to review and 2 to accept or 3 to record again or something like that. You need to select 2 to save.

Carl

Nov 21, 2008 | Panasonic KX-T7731 Corded Phone

1 Answer

Company Greeting


I will assume you have a Norstar Voice Mail System, to record a Company Greeting, Press Feature 9 8 3, display shows " log ", enter password ( usually 1020000 ), press OK, display shows Admin with choices MBOX AA OTHR, press AA, display shows GRTG TABLE LINES, press GRTG, enter greeting number to be recorded ( 1 to 20 ), press OK, display shows greeting <X> with choices RETRY PLAY REC, press REC, at the sound of the tone record your greeting, DO NOT HANG UP, press OK,to end your recording,display shows Accept Greeting?, you can play or re-record by pressing PLAY or RETRY, press OK to accept greeting and RLS to get out of programming. Probably the greeting you want to re-record is greeting 1. Good Luck

Jul 31, 2008 | NorStar T7208 Corded Phone

2 Answers

Main company greeting....


I figured it out.

Feature 983
Network Password: if you are using 4-digit extensions: 10020000, 3-digit: 1020000, 2-digit: 120000
Press OK
Press AA
Press GRTG
Press GRTG (again)
Press the number for which the greeting is located - I guessed that mine was "1" and i was right
Press OK
Then you have the option to PLAY that greeting or RECord a new one

I hope that helps.

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1 Answer

Company greeting


You must find someone who can get into the System Manager box, or has System Manager rights in their own mailbox.

Once they are in, select System Manager Options and then Greetings.

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