Question about Saeco Incanto Sirius Fully Automatic Coffee Maker Stainless/Black

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Water does not dispense from the arm, instead it drips into the plastic drip tray (I have cleaned the steam wand and there is no clog). Coffee can be made, and is hot, but instead of filing up my cup fully, 1/4 of the water now goes into the plastic drip tray. I also do not get steam from the wand. Any idea what the issue may be or how to repair it?

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  • vette1900 May 18, 2011

    Hi, thanks for the reply, but this didnt help much. I had already descaled the machine, and unfortunately the problem continued. Second, unless I'm familair with the parts needed for repair, the Cerini part list & assembly does me little good.

    What I can add is that after the machinge goes through a cleaning rinse, I've pull out the brewing unit and noticed that water is coming out of the white spount with the 2 orange o-rings.

    Any thoughts?


  • vette1900 May 20, 2011

    The orange o-rings actully look OK. I've lunricated them regularly and they don't show any signs of wear & tear - no cracks. Is it still possible that they may be causing the leak?

  • vette1900 May 20, 2011

    The orange o-rings actully look OK. I've lunricated them regularly and they don't show any signs of wear & tear - no cracks. Is it still possible that they may be causing the leak?

  • vette1900 May 20, 2011

    The orange o-rings actully look OK. I've lunricated them regularly and they don't show any signs of wear & tear - no cracks. Is it still possible that they may be causing the leak?



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Hi vette1900,

First, have you descaled your machine?

If you have, you may have either a clog further in from the wand or one of the seals or the valve is leaking.

Sorry to say, Saeco does not make their coffee machines to be user friendly when it comes to repairs.

If you want to attempt checking further into your machine, here is a webpage with a parts breakdown for you to see: >>>>
You can disassemble the steam wand and pull it out to look for a blockage or leaking O-rings or valve. If you need a new valve, parts guru has them along with installation instructions: >>>>
If you do not have a repair facility near you, can repair it for you. Here is there repair site: >>>>
Hope this helps. If it does, I'd appreciate a 4 thumbs up. Thanks,

Handie Andie

Posted on May 18, 2011

  • 1 more comment 
  • Handie Andie
    Handie Andie May 19, 2011

    Ok, if you cleaned those tubes thoroughly, then I imagine the O-rings are leaking. Before you put new O-rings in (than can be gotten at any hardware store or auto parts place), try putting a touch of vegetable oil on them to get them to seat when you put it back together. If that doesn't work, then replace the O-rings.

    Good luck to you,

    Handie Andie

  • Handie Andie
    Handie Andie May 20, 2011

    Hi vette,

    Can you see #74 on the diagram I gave you? This is the seal for the wand. This is what I think may be bad and need replacing.

    And, yes, O-rings are compressed in order to provide a seal. After time, they stay squashed and lose their resiliency.

    If you want to replace the seal, #74, I will provide you with a website that sells them. I just found out Cerini Coffee is out of them..... Need to find another place that has one.

    Please check back,


    Handie Andie

  • Handie Andie
    Handie Andie May 20, 2011

    Well, I've been searching the internet and can't find anyone who carries the part. I think your best bet would be to send it in for service.

    So many of the websites don't carry the part that I'm not sure who to send you to. You could try contacting the people at this website: >>>> <<<< or you could contact Saeco at

    I imagine Saeco would charge more.

    Good luck to you!




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