Issue
When using the
Scan To
function on the control panel of a USB-connected product, '
No Scan Options: Refer to device documentation to troubleshoot
' appears on the control panel display.
NOTE:
Follow
these steps in the order presented to resolve the issue. It is not
necessary to continue to further steps once the issue is resolved.
Solution one: Make sure that the Digital Imaging Monitor is ready
The Digital Imaging Monitor must be running in order for the
Scan To
function to work. If it is running, the DIM icon (
) is present in the notification area. The notification area is located in the lower-right corner of the computer by the clock.
Figure 1: Notification area
If the DIM icon is in the system tray, you do not need to complete this procedure. Skip to the next solution.
Follow these steps to set the computer to run the DIM.
-
On the Windows taskbar, click the Windows icon (
).
-
In the
Start Search
text box, type
msconfig
, and then press
Enter
.
-
On the
User Account Control
window, click
Continue
. The
System Configuration Utility
window appears.
-
Click the
Startup
tab.
-
Select the
HP Digital Imaging Monitor
check box.
If
HP Digital Imaging Monitor
is not on the list, the driver was not correctly installed or a custom
install was used. Reinstall the software to resolve this issue.
-
Click
Apply
, and then click
Close
.
-
Click
Yes
to restart the computer.
-
Attempt the scan again.
Solution two: Populate the destination list
You must populate the destination list in HP Solution Center for the
Scan To
function to work. Follow these steps to populate the destination list.
NOTE:
HP
Solution Center is the software that came with the product. You must
make sure the software is installed on the computer for all the product
functions to work correctly. The software is also necessary for
completing this procedure. Install HP Solution Center if it is not
already installed.
-
On the Windows taskbar, click the Windows icon (
), click All Programs
, click
HP
, and then click
HP Solution Center
. HP Solution Center opens.
-
Click
Scan Settings
.
-
Click
Scan to... Setup
.
NOTE:
It might take several minutes for the list to populate.
If
the appropriate programs are already listed as scan destinations,
discontinue this procedure. You must reinstall the software.
-
Click each program to include on the
Scan To Destination
list.
Figure 2: Add destinations
-
Click the
Add
arrow. The program listing moves from the left side of the screen to the right.
-
Click
OK
.
-
Attempt the scan again. Try to scan from Solution Center if scanning from the control panel is unsuccessful.
Now you should be able to scan from the printer
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