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I am using some old and new hard drives through a USB Kingwin Dockmaster. The drive is Western Digital WD800JD. This particular drive was purchased by me and never installed. I formatted the disc and it is now not seen by device manager or WD diagnostics. I can hear it spin so I assume it is properly connected but need it seen by the computer before I can install the driver. This has happened to other used drives that were recognized before formatting but not after. The Dockmaster brige device is still seen. What am I doing wrong?

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  • djm5657 May 19, 2011

    Well detailed. Thanks!


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Is this your first time of using this external drive with your computer?

Connect the external drive to another computer and observe if it's going to work perfectly on that computer.

Which ever the case ma be, here is what you need to do on your computer;

Insert the external drive into your computer

Go to device manager.

Go to the name of the external drive.

Right click on the external drive and click 'Uninstall"

Allow the external drive uninstall from your computer.

If possible uninstall every other device under the "Universal serial bus controller (usb).

Once this is done, disconnect/remove the external drive from your computer.

Restart your computer.

Wait a while for the computer to boot computer. Also whatever you have uninstalled from the device manager, might install automatically. Which ever the case maybe, make sure your computer has finished booting or installing any device before you attempt to insert the external drive into the usb.

Now insert the external drive and wait for the computer to install the external drive, then observe if it will open this time around.

By now it should open. But if it doesn't open, please let me know so that I may direct you further on what next to do.

I wish you good luck.


Posted on May 18, 2011

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