Question about HP LaserJet 2820 Printer

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HP LaserJet 2840 and the scanner not working it stops suddenly and has some noise it says on the screen error5 I turn it off and again on but still not working, thanks

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  • HP Master
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Scanner 5 error is usually caused by a failed scanner head drive motor. HP does not sell that part by itself, you must buy a new flatbed assembly. Can sometimes be caused by dirty mirrors, check my tips on cleaning the scanner on the 3380 as it is the same procedure.

Posted on May 18, 2011

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Dec 25, 2015 | HP LaserJet 2840 All-In-One Printer

1 Answer

Scanner error 5 on HP Color Laserjet 2840


Scanner Error 52 is a hardware error. If turning the power off , waiting 30 seconds and turning it back on does not solve the issue the the scanner assembly might need to be replaced. Another thing to try is make sure the printer is plugged into the wall not into a surge protector. Aside from that you may need to have the scanner assembly replaced.

Dec 09, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

I am getting scanner error 5 massage on hp 2840


A tech needs to look at it. It could be as easy as just reseating the 4 wire bundle connector that comes off the scanner and connects to the formatter.
But, in any event a tech has to check it out.

Jul 29, 2010 | HP LaserJet 2840 Printer

1 Answer

My printer still prints, but make noise when the scanner lamp warms up. After that, the screen says, "Scanner Error 5". What's the problem?


Hi tatnle,

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the enter and the * button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work contact hp 1800-334-5144.

Al
Eliteprintersolutions@gmail.com

Jul 15, 2010 | HP LaserJet 2840 All-In-One Printer

2 Answers

Hp Laserjet 2840 was scanning, suddenly it stopped and gave the message "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try...


I pulled this from the HP boards from Charlie Bravo

I tried it and it worked for me. (this is a network setup.)
MY FIX (Windows XP):
After trying numerous things, here is what I resolved:

1) Problem: when trying to scan using my 2820 Color Laserjet using "Solution Center", I got the dreaded, yet common error: "An error communicating with the scanning device. Please ensure that the scanning device is connected properly and try again"
My device: HP LJ2820 Color Laserjet

2) The printer worked fine when printing to it and also, scanned fine when using the Windows Wizard (Start/All Programs/Accessories/Scanner and Camera Wizard

3) Hewlett-Packard Support was less than worthless since they used my time and provided no useful information. Their ineptitude is legendary as we all know... To add insult to the injury, the rep wanted to charge me $25 for the "incident" which happens to be to not only identify teir bugs but also to report and fix them as an unwitting test site. Arrogant of them to say the least !

4) SOLUTION: Added an entry in the HOSTS and lmhosts file (this file is located in WINNT/SYSTEM2/DRIVERS/ETC ):
192.168.1.1 HP Color Laserjet
The 192... etc is the default gateway for my printer (look in toolbox and get the network report for yours, my printer is connected using the network, wired to a Linksys router)

Dont's bother with "reinstalling", "de-installing", etc. the problem is related to addressing and not corrupted drivers. It's simply a HP bug, nothing else.

5) Ran the "patch" col10862.exe from the hp site, listed under an unrelated problem to an unrelated printer. http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=sj-32245-2&jumpid=reg_R1002_USEN

6) Now I can can use the the scanner I paid for...

7) Time to resolve the issue: 2 minutes. time to find the resolution to the issue: 4 hours.

May 13, 2009 | HP LaserJet 2840 Printer

2 Answers

52 scanner error on HP Color Laserjet 2840


The device has experienced an internal hardware error. Recommended Action
  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
  2. If the error is still unresolved, contact Hewlett-Packard for technical support to troubleshoot the problem. Call HP for telephone support

Mar 22, 2009 | HP LaserJet 2840 All-In-One Printer

5 Answers

HP LaserJet 2840 Scanner Error


when poering on this HP 2840 it says" Scanner Error 5"
what does it mean? How to get a solution?

Apr 16, 2008 | HP LaserJet 2840 All-In-One Printer

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