Question about HP Office Equipment & Supplies

1 Answer

I have HP 9050mfp printer. i have a problem "31.1.13 scanner failure. tun off and on it says and i did it. but no change and i can not use my printer. please help me to fix it. Regards, amare.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,089 Answers

I'm thinking that in your zeal to communicate this error message to us, you copied it down wrong. Maybe you meant to type 30.1.13.
If that's the case then your printer is suffering from a communication problem between the scanner control board(SCB) and the front side optical board (Scanner).
This is a very difficult problem to troubleshoot because there is a 20 step document that must be followed.
A trained printer tech is needed to look at the printer.
Not what you wanted to hear, but if you want it fixed make the call.

Posted on May 19, 2011

  • Amare Atale May 19, 2011

    Thanks so much for your correction and update. Yes, it is 30.1.13 and I will call the technicians.
    Regards,
    amare.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP 4500...when trying to scan, or make a copy, screen displays "Scanner Failure" and will not work. Please help.


The "Scanner Failure" message appears when the scanner unit doesn't responds to the commands from the printer's processor. This is a major hardware failure - the scanner unit is effectively dead.
Replacing the failed scanner unit with a new one would cost more than a new All-in-One so either use the printer as is (just as a simple printer) or sell it for parts and get a new one.

Sep 02, 2011 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

HP PSC2175 show scanner failure message ans sound "crac, crac, crac,crac" please help!!!


I'm having the same problem with my HP PSC2175!!!!! Really driving me nuts now!!!!

Apr 28, 2011 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

I just got my printer its an hp officejet 4500 model G510g. i got it not too long ago about two weeks and when i turn on the printer after it says warming up, it says "scaner failure. unable to scan,...


Your printer should still be under warranty.
Either take it back to the place where you purchased it or call HP. Their number should be in your manual.

Jan 04, 2011 | Office Equipment & Supplies

1 Answer

I have a hp psc 2100 and it will not print. I have rebooted, uninstalled, restalled and when completed, the printer either reads "scanner failure, turn off, turn back on" or "printer test...


Hello,your scaner seems dirty,first open the control pannel by pull out the cover then you will find some slots after removing the cover you will find a mark push them & push the pannel to down ward remove the cable from connectors.
open all the screws remove the cover over the glass & over from scanner assembly,take out the scanner assembly from printer .
After removing the scaner *** open them & clean inside ,reflecting mirrors & lence by a soft cotton refix them as open,
Note one thing the home position sencor situated as white strip insidephase of flatebed scaner clean also then .
Refix the unit as open carefully your problem will be resolved 100% ,altough it persists then replace the flatbed scaner.

Pls comment whether it works or not ....................regards... jitendra

Dec 18, 2010 | HP PSC 2110 All-In-One InkJet Printer

1 Answer

My hp 9050 gives me a 58.03 error which also says switch off printer and switch back on


This is a cpu error. steps to resolve error

1. replace toner cartridge
2. replace toner sensor contact assembly
3. replace the DC controller

Nov 11, 2010 | HP LaserJet 9050mfp Printer

1 Answer

SCANNER FAILURE


first you try with changing the usb cable and see. bye

Sep 28, 2007 | HP Officejet 4215v All-in-One Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

173 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...