Question about HP Compaq Presario SR1720NX (EL435AA) PC Desktop

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Yesterday, my CPU crushed! All my data disappeared. Somehow I made the CPU comeback with a few problems like I do not see the original icons. There are other icons shown but I am missing a lot of them. I think they are in "All Programs." Have a problem with Microsoft word. The Spell Program is not working, but I was able to write a letter. All my documents are gone. Is it worth to to get a full system recovery, or should I just concentrate on inputting the Microsoft Works Suite 2005 Setup? All my emails were also erased. Time Warner helped me to setup again the email, and now I have emails from May 13 to now. What should I do now? Should I start all over again? Like if this were a brand new computer? Please advise.

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It sounds to me like you have might have some hard drive issues. If the data is important to you, I would recommend getting a copy of SpinRite from http://grc.com and running it on the drive.
Fair warning, this program is $89.00 US, but it is the most invaluable program I know of for finding and correcting hard drive problems.
Hope this helps

Posted on May 19, 2011

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Hi martha_prisk ,

This happens when we don't have a backup of our important documents ,
In your case I would recommend you the below steps :-

  1. Analyze if you really want the important documents that you have lost , or you can leave without them , and can start from all over again as if you have just installed a new operating system.
  2. If you feel you can start all over again, then I would say that go ahead , but please make sure that you get an external hard drive , or keep a backup of your important files in multiple sources , in case you have a crash as you have described , at least your important data can be safe.
  3. So even if your system crashes next time , you can be rest assured that your documents , or emails are stored safely in an external source , from which you can copy and get back your documents to your laptop for further work.
  4. If you want your documents back , probably not all but some of them , I suggests you install a data recovery software like recover my files from www.recovermyfiles.com - You can dwonload only a trial version from this link , however it would help you at least check the documents that you can possibly recover.
  5. It's better to be safe than sorry , so start backing up your documents, procedures for setting up email etc , for dealing with a crash next time....:)

Hope this helps...:) your feedback would be appreciated.

Posted on May 18, 2011

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