Question about LG Televison & Video

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I'm not sure of the model # but I have a 42" lg flat screen hdtv. Just recently the screen went blank. By blank I mean the tv is on, the power light says so, but the screen is a cloudy blue and the remote control will not function. I cannot shut off or turn it on with the remote and the channel do not work with the remote or directly on the console. It's like it just froze. Is this common? is there anything I am missing( reset button? a restart sequence?) Please help. This tv is only 4 yrs old and I'd hate to have to buy a new one.

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  • tcassidy1962 May 18, 2011

    Really, I paid 20 bucks for this?? So you can direct me to customer service. I thought I was gonna get some help here??



    Thanx for nothin'!!

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  • 59 Answers

Well first 4 yaers old is sadly quite old these days.

The first thing to do is to contact the LG support service. It might be difficult to find someone really competent on the phone, but if you do find one, they are usually helpfull.

Posted on May 18, 2011

  • IEHL Aymeric May 18, 2011

    Well first of all you might have paid 20$ but it is not only for this
    problem, and be sure I am not recieving any money here (I'm not a premium expert) . I'am merely
    trying to help;
    and to be fair how do you expect us to help much more
    when you don't even give us your TV Model ?!
    Without it we can't know if there maybe any firmware update or any specific way of resetting Your TV !!



    Anyway as I first said, when you have this kind of problem the first
    thing to do is to call the support for your TV, then if they gave you
    some more specific, maybe we can help some more.

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