Question about Dell 924 All-in-One InkJet Printer

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Paper jam on a dell 924 cannot see the envelope that is stuck

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This seems to be fault in the transport of the paper in the rollers. So if you have used any adhesive sticker /or even envelope with adhesive printing, it is possible that some glue has got clogged into the rollers. If not there can be some jammed paper in the rollers or the mechanism.
So start this work only if you are mechanically able with the right tools.
Remove the covers to get access to the mechanism . Remove the motor drive assembly , the fitting of the motor to the mechanism. Once this is removed the rollers can be turned manually so that you will be able to feed a paper to see the progress of the movement while studying if there is any obstruction or damage to the paper.
There is a in-detect sensor, usually an opto-coupler , make sure this is not clogged or dirty as this IR detection feeds the signal to the processor for starting the motor drive feed.
Reassemble but make sure the rollers are aligned to be in equal gap to feed the paper without a side pull. Now you must print and see if the fault has changed. If not repeat the above work to confirm the area of obstruction.

Posted on May 18, 2011

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1 Answer

Clear the paper jam message but there is no paper jam


Hi
To clear the paper jam check for any visible paper jams. If there are none then remove the toner cartridge and inspect for any bits of paper stuck under there. Hold the printer upside down and try and shake it gently to remove small bits of paper. Open the rear door of the printer and try to find any visible paper stuck. After this turn on the power to the printer. Hope this helps... Please post back if more help is required.
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Nov 08, 2010 | Dell 924 All-in-One InkJet Printer

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I installed a new cartridge and the printer CARRIER JAMMED


Jam means there is somthing stuck at the exit of the paper, it should be paper stucking there, could be small you donot recognize it. check the enterance and the exit of papers place .

Thanks for using Fixya

Oct 12, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper is stuck and i can't get to it


Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Hope that helps!

PREM

May 19, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

How to open dell 924 printer case relieve paper jams?


Please follow these steps:


1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Apr 01, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper jam


I first wonder if you have children. if so, then open the lid and/ or look in the paper feed area for plastic tools, band aids, etc. (worked in tech support and once had a gerbil stuck in a printer by it's tail! OUCH!)

if you can't see anything, then take a letter sized piece of poster board and try to run it through, that should clear any foreign debris (such as paper clips that you may not be able to see) good luck!

Feb 24, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper won't feed and get's stuck


1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

Good luck..

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Dec 30, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Envelope stuck inside of printer Dell Photo AIO Printer 926. Can see it down inside from the loading side but no where else and it won't print anything else (won't load the paper). How do I get to the...


Raise the scanner lid as if you were going to change the ink cartridge. You should be able to see the stuck envelope -- just grasp it and pull firmly to remove it.
For suggestions on avoiding paper jams, please go to Dell's support page
Please rate this solution if you find it helpful!
~~Cheryl

Dec 22, 2008 | Dell 926 All-In-One InkJet Printer

1 Answer

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remove all paper, open cover and see if you can see stuck paper.....never try to pull out backwards...try to pull out in direction of normal paper travel..if you absolutely have to pull out backwards unplug printer first and be gentle as to not break rollers or gear(s)

May 17, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

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below the opening part to take a copy you open it, the cartridges will move to a side automatically. There you will be able to see the paper.

May 03, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

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Dell.com will chat with you on-line to help you toubleshoot that printer.

Mar 31, 2008 | Dell 924 All-in-One InkJet Printer

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