Question about Mio Moov M401 GPS Receiver

6 Answers

My Mio Moov M401 does not load. when i turn it on I get and error :"Program application database cannot be found". also, since this happened my computer does not recognize the device once plugged into the USB. The problem started when i accidentally changed the file name in paths.xml. How can i solve this?

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  • adi_solomon May 18, 2011

    mvicentc,
    thanks for the reply.

    I do have a software to install and restore the device ,however , the problem is that I can't install anything because i don't have access to the device as it is not recognized by the computer.

    Is the anything i can do to work around that ?

    Thanks.
    Adi

  • adi_solomon May 18, 2011

    thanks for the reply.
    I do have the device software, however, the problem is that I am unable to connect the device to my PC via USB so there is no way for me to install the software or access any of the files on the device.

    Is there a way to resolve \ work around this problem?

  • adi_solomon May 18, 2011

    I tried it. Unfortunatly it didn't work. the pc does not recognize the mio device.
    I believe the device is probably stuck in some kind of a loop because i am unable to clear the error message i get by pressing the "OK" button. Another possibility is that the device is getting stuck too early in the boot process that the software required for communicating with the PC is not loaded yet. But of course , these are just arrows in the dark as I really don't know what's happening. I think the device is stuck because once I get that error message, if i move the power button to "off" , it won't turn off. I have to move the switch to "reset" position in order to turn of the device.

    What happens when I turn on the device is :
    1. I get the "welcome" screen(mio logo)
    2. I get the Error message on top of the welcome screen and i am unable to clear it.

    Do you have any ideas?
    Is there a way to do some kind of a "Hard reset" on that device? I've been trying to find hard reset for this device but i couldn't.

  • adi_solomon May 19, 2011

    Obviously I have already switched the reset button many times , but it did not work. this reset button is a "soft" reset. there is no other reset button at the back.


  • adi_solomon May 19, 2011

    Yes, I did.
    I tried other cables and other ports but it didn't work.
    I also tried other devices with these cables and ports and the other devices work fine.

  • adi_solomon May 19, 2011

    I don't have igo i have miomap.
    anyway, i cannot access any files since the PC does not recognize the device .
    pressing the mio logo on boot does not help.
    I get the error message immediately when the device begins to boot\load.

  • adi_solomon May 19, 2011

    I don't have igo i have miomap.
    anyway, i cannot access any files since the PC does not recognize the device .
    pressing the mio logo on boot does not help.
    I get the error message immediately when
    the device begins to boot\load. see the enclosed image of the boot screen with the error on top of it.


    .

  • adi_solomon May 20, 2011

    there are no buttons on this device. only one switch with 3 positions: reset, on , off.

  • adi_solomon May 20, 2011

    there are no buttons on this device. only one switch with 3 positions: reset, on , off.

  • adi_solomon May 20, 2011

    how will I be able to install the firmware on the device if the device is not recognized by the computer?

  • adi_solomon May 27, 2011

    the device is not loading , so i cannot perform the reset this way.

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6 Answers

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  • Master
  • 2,047 Answers

The problem you are having is a firmware problem. The file name which was changed has made the file unreadable by the system therefore the system sees the file as not existent and the file happens to be a critical one which helps the system load. The unit can also not be recognized by the PC because it has not loaded to the PC it has not gotten anything connected to it. Best solution is to download a fresh firmware for the device and install it. Although all previous information on it could be wiped off in the process but this seems the only way to get the unit to work.
Hope this solution has been helpful?

Posted on May 20, 2011

  • Rockme
    Rockme May 20, 2011

    Now this is where it gets technical. Usually there is a way to access it then you need particular data cables which are usually connected to the gold panels at the back behind the battery with this you can access the unit even when it is not seen conventionally by the PC. Instead of tring to purchase these refer it to an expert to help re-install the firmware. Your local dealer should be able to prescribe one for you.

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  • Master
  • 368 Answers

I am glad to HELP YOU!

You need to perform a HARD RESET on your device in order to be able to use it again.
Hold the POWER BUTTON pressed for about 10 seconds [assuming your device is already OFF..] pressing the same time the RESET BUTTON; release the RESET BUTTON but keep pressed the POWER BUTTON, than release.

Posted on May 19, 2011

  • Cat Croitoru May 27, 2011

    Hi, Adi Solomon! [...Salut! Ce faci?]
    Here you can see how to perform the HARD RESET on your Mio Moov:


    GOOD LUCK!
    BAFTA!

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  • Master
  • 17,970 Answers

You need to edit the Igo icon path to point to the Igo.exe in the Igo folder.
Try touching the icon and hold on till a small window appear.
From here edit it to the path.
Or
In mass storage mode - edit the igo icon properties to the path

Other comments says that solved the problem changing the sys.tx as follow...

[folders]

app="/My Flash Disk/iGO8"
------------------------------------------------------------------------------------------------------------------------------------------------

Additinally, in this site could find other details: index.php?s=&showtopic=280028&view=findpost

Hope helps..

Posted on May 19, 2011

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  • Master
  • 485 Answers

Hello,

I would recommend a device reset since the GPS files have been tinkered with causing error. Some devices have a small reset button located on the back you can press and hold for 15 seconds, however, you may lose your personal settings.

Regards,
G33k

Posted on May 19, 2011

  • 1 more comment 
  • G33k
    G33k May 19, 2011

    You can perform a hardware reset by shutting down the device and then turning it back on. To shut down your device, slide the power switch to the RESET position. To turn on your device after shutting it down, slide the power switch to the ON position.

  • G33k
    G33k May 19, 2011

    Have you tried alternate USB cables and a different USB port on your computer? The only hard reset I have found outside of the reset button is located in the menu but since you can't access the device this isn't useful. Outside of resetting the device there are no alternative options other than RMA or service from the manufacturer.

  • G33k
    G33k May 19, 2011

    Have you tried alternate USB cables and a different USB port on your
    computer? The only hard reset I have found outside of the reset button
    is located in the menu but since you can't access the device this isn't
    useful. Outside of resetting the device there are no alternative options
    other than RMA or service from the manufacturer.

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  • Master
  • 610 Answers

Hi,
Try to uninstall and reinstall the software for your Mio on the PC. Make sure you do the proper "reboot" after uninstallation and reinstallation. Once done, try plugging your Mio to the usb again and let your Operating System install the driver for it. Once detected, use the comprehensive desktop software to update your Mio.

Hope this helps.

Posted on May 18, 2011

  • Christopher Ian Tecson
    Christopher Ian Tecson May 18, 2011

    By the way, I am talking about the MioMore Desktop Software. Uninstall and Reinstall it from the pc.

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  • Master
  • 868 Answers

Hi adi,

I see that you are having issues with your GPRS receiver.

You mentioned that you accidentally renamed a file from the .xml files, that will really cause your navigation system not to boot up properly and not get detected by your computer. you will need to restore that file or the whole file system just to get everything running again.

do you still have the software that came with that GPRS?

Note: That once you reinstall the software that came with the system you may need to reprogram all you maps again.

you can Also visit the website http://www.mio.com/ca/en/gps-navigation-products-Moov-M401-overview.htm for further info regarding your navigation system if there are any updates to download.

I hope that his helps.

Thank you for choosing Fixya,

mvincentc

Posted on May 18, 2011

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