Question about Arris SURFboard® SB5101 Cable Modem

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Hi Currently i am using internet Type: Broadband provided by Local Cable operator Modem:Motorola SB5101i Connection type: PPPoE [with username/password] Using with: Dell inspiron15 Laptop Location: Mumbai, India Objective: would like to set wireless environment in my house I recently purchased Belkin Surf N300 wireless router for this purpose. I followed the steps provided in the belkin manual, but failed to connect. I called the belkin call center [India] almost 4 times, they too unable to resolve this issue. One of the call center guy suggest to enable this motorola modem to Full bridge mode by talking to the Service provider. I am totally lost, as i didn't get any help from my service provider. So, please help me in resolving this issue and let me access internet via Belkin wireless router. Regards, Sriram Y

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There is a configuration facility included with the modem that you should be able to access to help troubleshoot the connection.

The Cable Modem has three active interfaces, the HFC, the Ethernet and the USB and each
interface has both a MAC and an IP address associated with it. When operating normally it is the
IP address of the HFC interface that is used for diagnostic access to the modem. However the IP
address associated with the Ethernet interface is always available to the client side network,
unless it has been disabled by management command. This means that a PC on the client side
can access the WEB pages within the modem using the reserved address 192.168.100.1. This is
a non-routed address so it cannot be reached from the Internet (routed) side of the network
The SB5100 family of modems contain an internal DHCP server, which is active until the modem
registers with the CMTS. In the case of a problem that prevents the modem from completing its
registration, the modem can still give an IP address to the client PC to enable diagnostics access.
This address is given with a very short lease (around 10 seconds) so that as soon as the
registration does complete the client PC obtains its proper IP address from the core network
DHCP server.

Posted on Mar 24, 2017

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SOURCE: cable modem + dlink router

Your modem needs to be rebooted in order for your router to pull an IP from the modem. To do this, look for a little hole in the back of your modem and use a pen to push the button. Wait for the reboot to finish and then try again in about 20 seconds.

Posted on Jan 20, 2008

ohms
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SOURCE: ARRIS Modem + D-Link router = no internet

when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).

put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.

check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)

access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.

Posted on Jan 26, 2009

zazonker
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SOURCE: Unable to set up wireless router

Shut down your computer, unplug the cable modem and the switch. Connect all three - computer to switch, switch to modem. Make sure that the ethernet cable between the router and the modem is in the router uplink port and that the computer is plugged into one of the four ports that look alike. Wait 30 seconds - plug in the modem. Wait another 30 seconds, plug in the router, wait another 30 seconds and boot the computer. Open a browser and see if you have internet access. If you still don't, then try to check the browser by typing 192.168.1.1 into the address bar of the browser. That should give you the browser sign in screen. The Linksys default is to leave the user name blank and type admin for the password. That should give you access to the router so you can check the settings. If this doesn't work, document carefully what happens and post again with your results and we'll try to go from there.

Posted on Jun 08, 2009

  • 2 Answers

SOURCE: i cant get my motorola sb5101 surf board cable

I have a similar problem. The common denominator seems to be the SB5101. I have a brand new Belkin Surf 300N, same issue. The modem will not give DHCP to the router. I can connect fine via ethernet to the modem directly.
This modem seems to be a dinosaur.

Posted on Aug 06, 2010

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I have internet through cable.it runs through the sb5101u surfboard motorola modem. i bought the lan adaptor to go to the wii, for netflix, but it won't connect to the internet. error code 52020


Here is the solution from nintendo:

  1. Power off the Wii. Connect the official Nintendo Wii LAN adapter to the Wii, and insert a working ethernet cable into the official Nintendo Wii LAN Adapter.
  2. Unplug all devices from your modem. Most modems are unable to support more than one device at a time.
  3. Power cycle your modem. To do this, unplug the power from your modem and let it rest for 20 seconds. Plug the power back in. Connect the Ethernet cable from your Wii console to the Ethernet port on your modem.
  4. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's IP address, Default Gateway, Subnet Mask, and DNS information. To access these settings:
    1. On your PC, click "Start" and then "Run."
    2. Type "CMD" into the field that appears to open a new window.
    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the settings listed above. Input theseexactly as they're listed into the "Manual Setup" of the Wii console's internet connection.
  5. If you are still unable to connect and you are using broadband Internet, then your ISP likely uses PPPoE to establish a connection to their network. The Wii is not compatible with PPPoE. Contact your ISP for more assistance.

May 05, 2011 | Nintendo Wii Console

1 Answer

Well,when i type in the adress bar 192.168.1.1 it ask the login and the password but i dont know the login or password my cable modem is a motorola sb5101i SURFboard Thanks


HI i beleive you are looking for a user name and password for the motorola sb5101i

here are the username and password for the modem which are default

USER NAME:-ADMIN

PASSWORD:-leave it blank>>press login(this should work)

DEFAULT IP FOR YOUR MODEM:-192.168.100.1

IF THIS doesnt work try to turn off the modem and turn it on back...this might work

or else you can try to reset the modem,once this is done you might have to reconfigure the modem...contact your internet service provider to set it up

Apr 25, 2011 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Sir The belkin wireless router is not responding in BSNL PPOE broadband connection what is the way to get connected through the ISP of BSNL. murali


IF u are using the BSNL broadband connection, you might be having a modem provided by the BSNL, 7230 model is only a router, it doesnt have modem option so all u have to do is
1. Go to belkin page 192.168.2.1(if u changed the ip address in router, then type the default gateway of the router)
2. Click on connection type
3. Setup as a dynamic connection since the PPPoE is already set on the modem
4. Follow the on-screen instructions
5. Check the internet status, if its still showing as not connected then powercycle the router for 15 sec and then reconnect the cable
Hope it will work

Sep 29, 2010 | Belkin (F5D7230-4) Router (587009)

1 Answer

I'm trying to connect my Wii to the internet with the "Nintendo Lan Adaptor". I plug the ethernet cable at the back of my cable modem (motorola SB5100). I get errors 51420, 52020 and 50299 Help...


    Connecting directly to a modem:
  1. Power off the Wii. Connect the official Nintendo Wii LAN adapter to the Wii, and insert a working ethernet cable into the official Nintendo Wii LAN Adapter.
  2. Unplug all devices from your modem. Most modems are unable to support more than one device at a time.
  3. Power cycle your modem. To do this, unplug the power from your modem and let it rest for 20 seconds. Plug the power back in. Connect the Ethernet cable from your Wii console to the Ethernet port on your modem.

  4. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's IP address, Default Gateway, Subnet Mask, and DNS information. To access these settings:
    1. On your PC, click "Start" and then "Run."
    2. Type "CMD" into the field that appears to open a new window.
    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the settings listed above. Input these exactly as they're listed into the "Manual Setup" of the Wii console's internet connection.
  5. If you are still unable to connect and you are using broadband Internet, then your ISP likely uses PPPoE to establish a connection to their network. The Wii is not compatible with PPPoE. Contact your ISP for more assistance

Sep 13, 2010 | Nintendo Wii Console

2 Answers

I just brought a dell 10' netbook and i have dial up phone service so how can i get the internet on my netbook with dial up service?


Here is the internet setup info for that netbook from Dell's website ...

Setting up Your Internet Connection To connect to the Internet, you need a modem or network connection and an Internet Service provider (ISP).
To set up an Internet connection with a provided ISP desktop shortcut:
  1. Save and close any open files, and exit any open programs.

  2. Double-click the ISP icon on the Microsoft® Windows® desktop.

  3. Follow the instructions on the screen to complete the setup.

note.gif NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you obtain one.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP:
Windows Vista®
  1. Save and close any open files, and exit any open programs.

  2. Click Start interne3.jpg ® Control Panel® Network and Internet.

  3. Under Network and Sharing Center, click Connect to the Internet.

The Connect to the Internet window appears.
  1. Click either Broadband (PPPoE), Wireless, or Dial-up, depending on how you want to connect:

    • Choose Broadband if you will use a DSL modem, cable TV modem, or satellite modem.

    • Choose Wireless if you will use a wireless connection through a WLAN card.

    • Choose Dial-up if you will use a dial-up modem or ISDN (Integrated Services Digital Network).

note.gif NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.
  1. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Windows® XP
  1. Save and close any open files, and exit any open programs.

  2. Click Start interne6.jpg ® Control Panel® Network and Internet Connections.

  3. Click Set up or change your Internet connection.

  4. Click Setup. New Connection Wizard window appears.

  5. Click Next. Choose Connect to the Internet and click Next.

  6. Click Set up my connection manually and click Next.

  7. Click either Broadband (PPPoE), Wireless, or Dial-up, depending on how you want to connect.

    • Choose Broadband if you will use a DSL modem, cable TV modem, or satellite modem.

    • Choose Wireless if you will use a wireless connection through a WLAN card.

    • Choose Dial-up if you will use a dial-up modem or ISDN (Integrated Services Digital Network).

note.gif NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.
  1. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

And here is the link to where the info was found...

http://support.dell.com/support/edocs/systems/xlob/dtg/en/internea.htm#wp1012333

and another with more info on that netbook ..

http://support.dell.com/support/edocs/systems/xlob/dtg/en/index.htm

Apr 06, 2010 | Dell Inspiron Mini 10v Netbook Computer

1 Answer

Belkin N Router does not recognise PPPoA connection type


First reset the router by pressing the reset button for 10 seconds while power is ON and then after that run again the setup , just to give you a clue which one to choose for the internet setup, if you use Cable internet select Dynamic and if you use DSL internet set it to PPPoE and provide your email and password from your DSL company...

Dec 01, 2009 | Belkin N Wireless Modem-Router F5D8633au4A

1 Answer

PPPoE over Edimax BR-6104K without a modem


I am not sure if I understand you well.

You say:
My Internet is a PPPoE broadband connection but I don't have a modem installed.

What do you mean ?
You have a Broadband/ADSL modem, but you didn't install any software for it ?
(It is probably not necessary.)

So, I assume you do have a modem. You connect your modem to the wall outlet with a telephone cable.
Then then modem is connected with LAN cable to one of your PC with two NICs, you make Internet Connection Sharing, and ten from the second NIC of that PC, you connect (again) with LAN cable, your second PC.

If it is an ADSL or Cable modem connected with LAN cable, please follow this steps.

First RESET your Edimax router and disconnect all LAN cables if connected.

Connect your PC (the one with one NIC) to one of the 4 LAN ports of your Router wit a LAN cable.

Open My Network Places and then View network connections, or go to Control Panel and open Network Connections.

Right-Click on your LAN adapter and choose Properties, then double-click on Internet Protocol (TCP/IP)

Set to 'Obtain IP address automatically' and 'Obtain DNS server addres automatically' (click OK). Now you are back to the previous window. Click and check (if it is not) 'Show icon notification when connected' and once again click OK.

After a fiew seconds you should get (near to the clock in the the right bottom of your desktop), a Network icon and a baloon message that your NIC is connected.

Right-click on the network icon and click STATUS, a window will open
and then click on SUPPORT tab.
You should see:
IP Addres: 192.168.2.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1

Open your browser and type http://192.168.2.1

Now login as:
admin (default)
and password is: 1234 (default)

Click on GENERAL SETUP on Top-Left, and then on WAN (on the right side) and choose
PPPoE.
Click on 'More configuration'
Type your User Name and Password you have from your ISP.

Now Click on APLY, and again APLY !

The Router will restart in 30 Sec, and your NIC will reconnect.

Now connect your Modem to a WAN port of your Router with LAN cable. (***)

Now:
if you've typed your User Name and Password correctly in PPPoE fields,
and
if everything is OK with the service from your provider,

you should now be on Internet.

If not, then please check your User Name and Password with your Internet Service Provider, and ask them if they can see your router.

Now, get to the PC with two NICs.

Go to Control Pannel, and go to Network Connections.
Right-click on one of your NICs and click 'Disable'.
Check the other NIC if 'Internet Protocol (TCP/IP)' settings are set to Obtain IP addres and DNS - Automatically, and 'Show icon notification when connected' and once again click OK.

Connect the (enabled) NIC with LAN cable to another port of your router.

The second PC should be on Internet, too.


If you (somehow) realy don't have a modem, but you have a cable only, follow the above instructions to the point (***) and connect the cable to the WAN port of your router.

That's it!

Regards

Aug 28, 2008 | Edimax BR-6104K Router (br6104k)

1 Answer

Modem to broadband router


Hi ditia,

U need to connect the modem>>router>>computer..u need to login to the router by using the ip address 192.168.1.1..it will prompt for a password...enter the password to login to the router..After logging in to the router..there will be a connection type..u need to select pppoe..after selecting pppoe u need to enter the user name and password which u got from ur ISP..save it...now ur internet will work...please give me a feedback if this info is useful

Jul 09, 2008 | D-Link DI-704P Router

6 Answers

Connecting my westell 6100 modem to my router


i there ;
the solution for ur problem is :
> As ur isp is verizon so they must have provided wu wuth a username and password ...
> Open the routers page 192.168.1.1 ...
> Instead of automatic configration click on pppoe ...
> type in username and password for more help contact technical support at 1866-283-6613 . i hope this will help Linksys Tech support

Dec 09, 2007 | Linksys Wireless-G WRT54G Router

4 Answers

PPPoE over Edimax BR-6104K without a modem


HI,
  Actually in short  "you NEED A MODEM;"
In order to connect your router you need to connect a modem in "bridge mode'( bridge mode is nothing but a configuration on the modem)..

cd8a28a.jpg
this is a picture of  rear side of a  router,,, you have to connect the modem into the wan port of the router (above),, and in port number 1,2,3,4 you can connect your computers,

Nov 01, 2007 | Edimax BR-6104K Router (br6104k)

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