Question about Digital Cameras

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My camera says "lens error, restart camera." I restart the camera and the same msg pops up.

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  • Master
  • 13,433 Answers

Is your camera still covered by warranty? you can try tapping the camera on the sides, but its best to send the camera to repair.

also there should be a reset switch / button you can try pressing, most likely its documented in the manual but as you didn't mention brand or model I don't know.

you can get a free repair estimate from
www.advancecamera.com/repair

Posted on Aug 14, 2008

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  • Digital Cameras Master
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Try first removing batteries for one minute.

Posted on Aug 14, 2008

  • Ginko
    Ginko Aug 14, 2008

    Lens error is caused by a problem within lens gear. Sometimes you clear the error just restarting the camera or removing batteries.
    If it does not clear try the following:

    If lens barrell does not open or retract completely try helping it with your finger nail while you turn camera on and off, try also tapping gently the back of the camera with the palm of your hand while lens extract.
    If you see dust or dirt in lens gear spry some canned air.

    If the simple tricks above did not clear the error, then the lens barrel must be taken apart and re assembled, you can have this job done at any camera repair shop.

    Check also your guaranty terms and eventually call service number that you find on camera user manual.


  • Ginko
    Ginko Aug 14, 2008

    There is sand inside the lens, this is quite normal if camera had been
    in contact with sand, you won't fix it by taking battery out, try
    blowing on lens gear, in attempt to remove sand particle, you can also
    use a compressor, like the ones at the petrol station.

    The right thing to do in this situation is taking the camera for repairs, as the lens barrell must be opened and cleaned.

    See if you can unlock it by chance in the way suggested, if not you will have to take your camera to a repair shop.

    Check your guaranty terms.

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