Question about LG 32LD350 32 in. LCD TV

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Just set this new tv up. It has a great picture but no volumne. When going to audio to try and program it's not highlighted so cannot get into it. Give a pop up that reads "wired headset connected" we do not have any headset connected. How can we get volume to work.

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  • tntbaker May 18, 2011

    I cannot get to my "sound mode" as I said earlier it is grey. Not highlighted so dies not allow me to scroll over to it. What do I do to get it highlighted so I can reset?

  • tntbaker May 18, 2011

    i do not have a remote ! This tv was a display model and did not cone w a remote. Can I program my satellite remote to it then fix the volume issue?

  • tntbaker May 20, 2011

    I now have a remote fr tv - pushing the mute button did nothing to turn earpiece off. Earpiece jack is not faulty- plugged in earphones and they work fine. Just can't turn that option off. Audio functions still not highlighted so doesn't allow any changes. What to do?

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  • LG Master
  • 2,098 Answers

Hi,
You may follow the steps below.
First check the speaker set-up on the menu.
> Go to menu(Audio setup)
> Scroll down to the Tv speaker
> Select on.
If the steps above didn't solved the problem, let the unit back to Audio factory settings.
> Go to menu(Audio setup)
> Scroll down to sound mode, then reset.
> Select reset, then enter.
Let me know if the symptom still there.
Jdvillanueva

Posted on May 18, 2011

  • 1 more comment 
  • Jdvillanueva
    Jdvillanueva May 18, 2011

    Please press the "Mute" button and let me know if the symptom still there...

  • Jdvillanueva
    Jdvillanueva May 19, 2011

    I want you to hit the mute button on the remote because it will shuts off the headset, and will confirmed if the earphone jack is faulty. I've suspected that you're earphone jack is faulty. Once the earphone jack is faulty, you must replaced it with new one or you may spray directly with electrical contact cleaner while inserting and pulling the earphone plug to clean its contact.



    Some dish remote can use as a universal remote to control other devices. Instructions and codes is listed in its supplied manual.



    You may click this LINK to order online for the replacement of your remote control.

  • Jdvillanueva
    Jdvillanueva May 20, 2011

    If you hear the sound from your earphone, this is a proof that the earphone jack is faulty that's why the you can't access it to the menu.



    I will explain to you why.



    When you plug-in the earphone to the jack, this jack has an internal switch that will switch off the sound from the tv speaker and same with the access to the menu. The problem here is, when you pull-out the earphone the internal switch will back the sound to the tv speaker. The internal switch is stuck to earphone that's why the sound can't come on to the tv speaker. You must replaced this jack to cure the symptoms...

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