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Acer model AM5640-U5401A, turns on, screen goes blue or black with several mesaages and shuts down. Unit is 2 mnths old, GEEK squad says this is not an issue....but could be bios problem, and they have checked all hardware ?? help

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  • saffleet Aug 14, 2008

    the screen says too many messages to catch, it does not reach the windows operating, says something about problems with system, it is VISTA. trying warranty but getting run around from best-buy.

  • Anonymous Oct 02, 2008

    yup same here.. can't remember if it came with some sort of vista recovery disc?

  • Leonard Muvai
    Leonard Muvai May 11, 2010

    If the unit is new, am sure it came with some kind of warranty, why not utilise it, if not what are the messages it's displaying? doe's it load the operating system (windows) before it goes off?

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Same thing happened to me and have repaired at best buy warranty work.

Posted on Nov 15, 2008

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My acer veriton z290g screen goes black after the acer logo flashes what can i do


Motherboard is not booting up properly. Often a bad peripheral will cause a mother board to just shut down the moment you turn it on.
Disconnect everything including hard drive from board and turn unit on. If it goes past the acer logo then something you disconnected is responsible - if no change, the problem is with the mo bo. or a corrupted cmos.

Aug 06, 2015 | Acer PC Desktops

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

1 Answer

Vostro 200 PC freezes on Dell Start up page & won't turn on


If you have windows 7 installed, then see if you can boot to the DVD and run a repair on the OS. You also may want to run a diagnostics on the system if you can get to the F12 menu

Feb 27, 2010 | Dell Vostro 200 PC Desktop

3 Answers

I have an ACER AM5640 and it does not start. The lights on front blink, the CD/DVD drive spins, the cooling fans run, but it does not boot. I created a LINUX bootable CD and tried starting from that, but...


The problem is with your RAM have to remove it and erase the RAM contacts with a normal eraser and should fix it back again, if you know to remove the side cover of your machine open it and there will be a vertically fixed chip in green color its called RAM , it was made locked with the help of two white color locks at both the ends of the RAM , once when you release it the RAM will come separately , after that RUB the contacts with an eraser in order to clean the fungus layer above the contacts , after this re fix all as it is , you will definitely get the display. Thank you.

Oct 31, 2009 | PC Desktops

1 Answer

BIOS CAN'T FIND HARDDISK FROM TIME TO TIME WHEN I START IT AFTER SHUT DOWN OVER NIGHT. ONCE IT IS ON, IT WORKS PERFECTLY.


had the same problem with the same model took it in to geek squad charged me 35 bucks now runs great

Oct 29, 2009 | eMachines ET1161-03 PC Desktop

2 Answers

When I turn My Computer On The Screen Just Goes blue. What Do I Do?


Microsoft Windows is reporting some sort of error.

Take your computer to "The Geek Squad" or to some qualified technician, along with the original set of CD-ROMs that are used to re-install Windows. Be sure that the technician does a "full-backup" of all your files & music, before wiping the disk-drive, and re-installing Windows.

Oct 27, 2009 | HP Pavilion a630n (PC109A#ABA) PC Desktop

1 Answer

Yeah


your monitor is going.......you can buy a new one for 100 bucks.....still cheaper than geek squad

Sep 04, 2009 | HP Media Center m7060n PC Desktop

1 Answer

Screen black. best buy/geek squad diagnosis=motherboard bad. part#, price & availabilty of motherboard. installation instructions too please. thanks, t


Well if you wanting a gateway motherboard you going to be digging a little more into the pocket book, May i suggest you buy a upgrade kit from a place called tigerdirect.com or frys.com price would be under $200.00 Availability would be depending on the shipping method you use and how to install this :


Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

*We are not compensated for this email or solution so please rate.. We rely on good ratings..

May 15, 2009 | PC Desktops

1 Answer

Geek Squad


http://www.geeksquad.com/

Click on the geek 911 emergency help.

May 17, 2008 | Gateway GT5220 PC Desktop

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