Question about Xerox DOCUMATE 510 Flatbed Scanner

2 Answers

It's not working

When I try to scan, e-mail or anything else, I get the following message: "DM 510 Internal Hardware Fault" What can I do?

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  • Anonymous Oct 09, 2008

    DM510: hardware internal fault

  • vytrimi Dec 22, 2008

    Every time I start the scanner, it always shows "DM 510 Hardware internal fault", I have to restart the scanner several times before it can work. How to solve this problem?



    Thanks

  • mattgrez Jan 19, 2009

    the scanner doesnt work at all. the power and ready lights are green. I redownloaded the driver. I've tried opening and closing the top compartments. I don't know how to get this back to work. Please advise

    Thanks in advance

  • aliciag519 Feb 18, 2009

    When I try to scan a document, the scanner gives me the following error: DM 510 - Hardware internal fault

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Did you guys flip the lock switch? (On the bottom of the unit)

Posted on Aug 26, 2009

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I have the same problem - I tried pluging it directly wall socket - still the same error - I did notice that the plug that connects the from the front load scanner to the flat bed was not really connecting all the way.. it looked like it was but i turned off the scanner and went ahead and made sure that both screws were in all the way (its a little tuff) and then turned back on the scanner - the error went away and it does appear the the connection was not being made completly - I was able to scan several documents. I see that some of you have this as a re-occuring issue. I just got this scanner for one of our locations. Hopfully it does not reoccure.

Posted on Aug 20, 2009

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