I have the same problem - I tried pluging it directly wall socket - still the same error - I did notice that the plug that connects the from the front load scanner to the flat bed was not really connecting all the way.. it looked like it was but i turned off the scanner and went ahead and made sure that both screws were in all the way (its a little tuff) and then turned back on the scanner - the error went away and it does appear the the connection was not being made completly - I was able to scan several documents. I see that some of you have this as a re-occuring issue. I just got this scanner for one of our locations. Hopfully it does not reoccure.
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Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL
go to device manager look for imaging device (scanner) right click and uninstall. / click scan for hardware changes tab, found new hardware must be appeared and click next / select don't search, i will choose the driver to install / click show compatible hardware and choose scanner driver found and click next. and finish.
According to a previous post this is your answer by: johnmichaelc
The symptoms of stepper motor failure are a loud grinding noise during scanning followed by the enlightening message: "The scanner has reported a hardware error. The present function cannot be continued. Sense: 0x04620000"
If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.
Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
If listed, right-click on the DocuMate 510 then left click on "Uninstall"
If asked to confirm the uninstall, click "OK"
If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
Right click on any instince of the scanner in this list then left click on "Uninstall" The scanner may be listed as any of the following:
Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.
Hi, it is possible that your scanner has a transport locking lever or knob underneath which might have been keeping the carriage locked in place. Try checking and release if there is one.
Hope this works for you. Pls post again how things turn up. Good luck and kind regards.
Try this as a last ditch effort.
Remove the software.
Reboot the computer and come off line.
Disable the Anti Virus program.
Now install the soft ware.
If the red light still flashes then assume it is new scanner time.