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Printer: Cannon Pixma 6120 Will not print : ERROR #C000 Dr. W. A. SCOTT

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  • drwaspo May 19, 2011

    The solution solved the problem. Thank you.

    1. A letter or single check will not be taken into the printer from the rear.
    2. In addressing a letter only the addressee and street address will print, not the city and state.



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Hi drwaspo,

The "error C000" displays when the ink cartridge is not seated properly. The easiest way to resolve this is to remove an incorrectly inserted ink tank. The top portion of the ink tank should be in place and the top portion must go beneath the ink color name sticker. Here are some steps that you may use to correct this problem.

1. Unplug the unit from the power outlet.

2. Open the top cover and move the print head holder to the center. Print head holder may be at the left side of the printer. Lifting the print head holder before sliding it to the center may help you do the operation.

3. Remove two left most ink tanks following the procedures below.
--> First, push down the upper part of the ink tank until it slides under the cover so that the ink tank fits into place.
--> Then, push the latch lever in the direction of the arrow and pull out the ink tank.

4. Pull out the rest of ink tanks one by one:
--> While holding the upper part of the ink tank, remove the ink tank by gently twisting it.

5. Turn ON the printer again.

6. When the Print Head Holder moves to the ink tank replacement position, insert the ink tanks properly.
--> Do not hold the Print Head Holder to stop or move it forcibly. Do not touch the Print Head Holder until it stops completely.

Hope it helps.

Thank you for using FixYa.

Posted on May 18, 2011


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