I have a printer (hp color laserjet 4700dtn) that is showing, on the control display, an error code of 59.30. I have replaced the fuser, however it did not correct the issue
If you are using reman toners, try changing them 1st, remove all 4 and power on. If it asks for the toner, install one at a time and let it ask for the next one. This will also helo isolate the problem toner or fuser.
The 59.3 and 59.4 errors are related to the fuser/delivery motor but were left out of the service manual. A 59.3 error indicates an abnormal fuser motor start. A 59.4 error indicates a fuser motor rotation error.
The fuser is customer replaceable.
Note in the case notes for the CE to verify the customer has power cycled the printer and tried a different fuser before going on site.
Fuser/Delivery Drive * (see Technicians note below)
* Denotes optional parts
TECHNICIANS: The Fuser Delivery Drive assembly will rarely ever need to be replaced for any issue. If a defective Fuser Delivery Drive assembly is suspected call HP Support for further assistance. The procedure to replace it is not in the Service Manual.
Technician troubleshooting instructions - 59.3 and 59.4 errors
The recommended actions are as follows:
Power cycle the printer and verify error is still present.
Reseat the fuser and power cycle the printer to see if error is still present.
Replace the fuser assembly.
Check and reseat the cable connections at the fuser motor.
Replace the fuser motor.
Dec 21, 2010 |
Printers & Copiers