Question about Office Equipment & Supplies
This sounds like a printhead problem.
The first thing I would try is to clean the printhead. Remove the cartridges and store them (stretch a piece of plastic electrical tape over the ink cartridge hole to keep the ink from drying out).
Remove the printhead and set it in warm distilled water and let the printhead sit overnight.
Remove the printhead from the water and blot the water with a clean lint free dry cloth (do not rub the printhead and contacts, or damage could occur. Set the printhead aside to air dry.
Once the printhead is dry, reinsert the printhead, remove the tape from the ink cartridges, reinsert the ink cartridges. Test print. This should clear the problem.
We can try a more aggressive cleaning solution of the distilled water doesn't clear the problem.
Let me know if you have any more questions. Thanks.
Posted on May 18, 2011
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Posted on Jan 02, 2017
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