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If you are using the PC suite try doing it this way. First start the PC suite up then set your phones USB settings to mass storage device then connect it up to the PC suite. I used to have the same problem of crashing or not recognizing the phone until I done it this way round. Good luck.
ya u can dial *2767*2878# from ur cell phone without sim card it will b gets off then insert sim card and switch on the cell phone it will reset all the defaults then it will ask for a security key just enter 0000 as passward problum is solved