Question about Plantronics PL-CS55 Wireless Headset

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I cannot here the phone ringing from my CS55 headset or another call coming in.

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You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

Posted on May 18, 2011

  • mary_r_kucze May 18, 2011

    I have the HL10 lifter. The headset worked correctly indicating an incoming call and I was able to answer remotely. All of a sudden it quit working. I have reset the headset, but nothing seems to work.

  • wb91
    wb91 May 18, 2011

    Not sure if you've tried this already but, unplug the HL10 lifter from the CS55 base and re-plug it, this will "re-affirm" the connection for the contact points on the plug. If you have had the HL10 lifter for a while, it could be that the internal microphone has gone out on the bottom of the lifter. If this is the case, the HL10 lifter has a one year warranty from Plantronics.

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Plantronics CS55 Headset


Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

Jun 18, 2014 | Plantronics CS55 Wireless Headset

1 Answer

Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?


The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01


Good luck from Headsets Direct!

Oct 27, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

We are using the Plantronics CS55 wireless headsets. The users are complaining that the '3-beep' incoming call alert tones are too loud. We have tried to adjust this tone level by manipulating...


Lowering the ring volume on the phone only decreases the sensitivity of the lifter, which generates the signal to the headset. The signal volume between the two is preset and cannot be adjusted.

Good luck from Headsets Direct!

Jul 20, 2011 | Plantronics CS55 Wireless Headset

1 Answer

I HAVE A KX-T7633 AND IM TRYING TOGET MY PLANTRONICS CS55 TO WORK WITHOUT UN-HOOKING THE HAND SET


You can use the cord part number 78333-01. (I have included the link.) This will replace the cord that is plugged in between your CS55 charging base and the handset jack on your phone. It will plug into the base of the CS55 and the round headset jack on your phone. You will not have remote answer. Push the headset button on your phone and then press the headset button on the CS55 headset.

Good luck from Headsets Direct!

May 31, 2011 | Panasonic KX-T7633 Corded Phone

1 Answer

Incoming call alert


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics CS55 Wireless Headset

1 Answer

We have numerouse CS55 headsets that keep cutting out when speaking on the phone. Choppy sound, missing parts of words etc. Intermittent, will be good for 5 -10 minutes, then bad again.


The first thing to try is resetting the CS55. We hear this a lot and once reset, it usually takes care of the problem. It's equal to a ctrl+alt+del on a computer. Click on the following for detailed instructions and photos:

How to Reset your Plantronics CS55 Wireless Headset

Good Luck from Headsets Direct!

Apr 13, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Caller can't hear me when I talk.


Check to see where the CS55 is plugged into in your phone (The cord coming from the back).  You should NOT have it going into the headset jack of the phone.  It should go into the phone receiver jack, and the phone receiver coily cord should go into the front of the CS55 base unit.

Mar 31, 2009 | Plantronics PL-CS55 Wireless Headset

1 Answer

Phone doesn't ring in earpiece


Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Jul 31, 2008 | Plantronics CS55 Wireless Headset

2 Answers

Best Buy: Plantronics Problem


James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.

Mar 21, 2008 | Plantronics PL-CS55 Wireless Headset

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