I have downloaded the cd that came with it, my usb cable plugs in and my computer does recognise that the camera is plugged in, i'm not too sure where to look then to get my photos,
I turn the switch on my camera to pc, the click pc camera it then shows me a picture of a usb cable on the camera, so i plug it in. On my computer then it says found new hardware (digital camera usb)
i then go into photobase 3, click on acquire, click digital camera then select, a screen then comes up, i click on 'get photos', it then says there is no photo inside camera, i dont know how else to get them.
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The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo management program such as Picasa ( http://picasa.google.com ).
Does your camera have a cable to connect to your computer? They are normally USB, with the flat USB plug at one end and a small plug at the other end to put into your camera's socket. Your computer will automatically recognise it and when you click on My Computer you will see something called Mass Storage Device or the name of the camera. Open that file, go to Edit, click on Select All then click on Cut. Go to the file in your computer where you want to keep the photos and click on Edit and click Paste. You will see a moving bar telling you that the photos are being transferred.
There are many ways to download photos from the camera without using the disc that came with the camera.
1- After plugging the camera and turning it on the download setting go to My Computer. The camera card should appear there as E: or D: click until you see other folders and your photos will be in the DCIM folder. copy that and paste it.
2- Or use a card reader not a cable and use the same method.
3- Or use the above two methods, but use Picasa free softweare to Import the photos. It needs a bit of stude and practice. Make sure not to delete or format the camera memory card until you have downloaded and saved the photo to the computer and another placfe such as an external hard drive, a DVD or USB etc.
It's very hard to troubleshoot software problems online, and it likely is a software issue. But why put up with the headache of these software problems? Please see the following post, as it outlines a much easier, faster, and less error prone alternative way to download your photos (it's what most, if not all professional photographers use):
Hi There, If you are using Windows xp or vista, you probably don't need special drivers, the computer should recognize what you are trying to do. Just in case, check your owners manual for computer/download info. Also check your usb input or try another usb input to make sure they are working. You could also try a friends computer to eliminate trouble with your own. If all else fails, you could purchase a usb multi- card reader to down load your pics, around $20.00.
I found it wasn't the camera entirely to blame. I tried another USB cable on another pc, and although the camera was doing the same thing as my problem, the computer recognised the camera as new hardware, and asked me how to access the pictures. So I was able to get the pictures from the camera to the computer, and then saved them on to my Kingston flash drive. So taking the flash drive to my daily PC, I plugged in my flash drive via a USB extension lead, and discovered that would read either... alarm bells rang. So I unplugged the lead, and put the flash drive straight into the computer direct. The computer recognised it immediately. So plugging in the extension lead again, and the flash drive, it read this now. So I tried the camera, and it recognised it.
So I don't know exactly what the problem was, but it was solved... saved me a lot of running around and money ;)
Unless someone else on the forum offers something more specific, I'd be very tempted to borrow a USB cable from a friend and see if using that instead of yours works. (Doesn't have to be from an Olympus camera - anything that has the same connectors on - camera, MP3 player, etc lead will do).