Question about PayPal Accounts

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I was receiving a subscription of $30 per month from a client. I receive many, many subscription payment from different clients. I just realized now that I was not receiving payment from one of my clients for nine months because 9 months ago I never received an email telling me there was a payment failure - threrefore, I was not aware that the account was closed and the payment was not coming in. Paypal admits that they had an email problem at the time this happened so I may not have received an email. My control panel in my Paypal account shows no payment failures, no record of this account being closed, there is nothing in my account about a payment failure. My question is how much responsibility falls on Paypal for failing to inform me and causing me to lose $270 Also, Paypal claims that they sent out a payment failure notice to my client but they will not provide me with proof of this email... I asked paypal to provide the email that should have been sent to me (about the payment failure) but they say they can't. it is Paypal's word against mine.

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Sometimes with big companies like these it is hard to gather enough proof to even get their attention, but in this case it seems as though you do have a good amount of proof, especially if they told you that they were having technical difficulties at the time of the email error. From what you have posted i would say that 90% of the burden is on them and they are responsible for damages ($270), but the other 10% is that it is your responsibility to have all the records and such, if you do (which it sounds like you do), i can recommend that you get on the phone with paypal and be relentless, make sure that you have your proof ready, but again, BE RELENTLESS. Don't let them convince you that it is your fault or that it never took place, because $270 is a lot to me and you, but not to a big company like them.

Good luck!

Posted on May 18, 2011

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