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I can't find my owners manual and don't know how to use my machine. I'm trying to find a copy to download but all I'm getting are web sites to buy products! Help!!

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1 Answer

Can not select Hard floors


Hi Antony,

From your question, it sounds as if your machine is working correctly. When you select 'Carpets', the brushbar will rotate to agitate trodden-in dirt, debris and pet hair from the carpet pile. However, when you select 'Hard floors', the brushbar is designed to shut off to protect delicate floor surfaces and rugs.

You may find it helps to refer to the user guide supplied with the machine. In case you don't have this to hand, you can download a copy here:

http://support.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc33_uk_manual_260710 pdf.ashx

I hope this helps - if you have any further concerns about your machine, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide assistance. You can also find the answers to questions on using and maintaining your Dyson vacuum by visiting http://www.dyson.com and clicking 'Support'.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 08, 2012 | Dyson DC33 Bagged Upright Vacuum

1 Answer

Cannot open my vacuum to empty it


Hi there,

For instructions on emptying your DC05, please refer to the user guide supplied with the machine. In case you don't have yours to hand, you can download a copy here:

http://support.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc05_uk_manual_120710%20pdf.ashx

I hope this helps - if you'd like any further advice on using or maintaining your machine, please call us free on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson DC05 Bagless Canister Cyclonic...

1 Answer

I thought I was buying a manual. I put a new belt on my vacumn but it makes a funny noise and does not leave vacumn lines on the carpet like it used. I don't know if it takes two belts or one.Wish I...


Hi Frrank: The Owner's Manual for the Euro-Pro Infinity NV31N Vacuum can be downloaded in PDF from the following site:

http://dl.owneriq.net/d/df6c4a72-cf05-7934-2963-ee752eb0e124.pdf

See pages 15 and 16 of the PDF for instruction on replacing the single belt.

If this is not the manual for your model, please reply and will try again.

Thank you for using FixYa!

Feb 17, 2012 | Euro-Pro NV31 Infinity Vacuum

1 Answer

Dyson dc35


Hi Garry,

If you don't have a copy of the DC35 user guide to hand, you can download one directly from our website:

http://support.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc35_uk_manual_300611%20pdf.ashx

If you need any further information on using or maintaining your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 03, 2012 | Vacuums

2 Answers

Where is the upright switch located on a dyson dc15 all floors thanks


Hi John,

I'm not sure from your question exactly which switch you're referring to on the DC15. However, you should be able to find an answer on our online support guide for this machine:

http://www.dyson.com/support/help.asp?article=527&product=DC15-SY-STD

You can also download a copy of the DC15 user guide, in case you don't have yours to hand:

http://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

I hope this helps - if you'd like any further assistance or advice, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Oct 29, 2011 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

How to empty cylinder


Hi there,

For guidance on removing, emptying and replacing your Dyson's clear bin, please refer to the user guide supplied with the machine. In case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

If you need any further assistance, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 24, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My attachment hose/handle wont come off the base


Hi there,

I'm sorry to hear you're having difficulties with your DC24. The wand assembly should come away from the machine very easily when you push the red wand release button, as shown in the user guide - in case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc24_opmanual_usa.pdf

If the wand does not come away from the machine easily, or appears to be jammed, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 07, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How to take apart a dyson DC 15 animal to clean


Hi there,

For information on cleaning and maintaining your DC15 Animal, please refer to the user guide supplied with the machine. In case you don't have this to hand, here's an online copy:

http://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf


We wouldn't recommend dismantling the machine any further than this. If you're concerned that the cleaner doesn't seem to be performing as well as normal, I'd encourage you to get in touch with us directly so one of our experts can run through some troubleshooting checks with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 04, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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