Question about Microsoft Xbox 360 Console

2 Answers

Whilst watching a film in any scene whether moving or not there is a slight judder every 30 seconds or so. Its as though the xbox 360 is trying to catch up with each frame; If you know what I mean. This console is brand new. With the old one we had no trouble.All the cables are new apart from the hdmi cable which was used with our old xbox.

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  • scrofts May 17, 2011

    it is from a disc.It also occured with another film

  • scrofts May 27, 2011

    The films are from disc not streamed. The discs are new and not damaged. The films actually stop for a split second. This happens erratically i.e every 5 seconds or 10 seconds and then maybe 30 seconds after that

  • scrofts May 27, 2011

    Hello mark,

    the actual problem is to do with films on disc, they are all in top condition and work with other mediums such as a dvd player. The films keep stopping for a split second erratically.

  • scrofts May 30, 2011

    Thankyou Mark, problem solved. You were right on the button. The picture runs so smooth now. You saved me a lot of hassle. Thankyou.

  • scrofts May 30, 2011

    Thankyou Mark you were right on the button. I disabled the internet connection, the picture runs smoothly now. You saved me a lot of hassle. Thankyou!



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  • Master
  • 2,098 Answers

First confirm the symptoms using another Disc (original copy as much as possible). If the symptoms still persist, ensure the connection from the HDMI port, swap another HDMI cable if necessary(Cable must have HDMI logo to have quality of picture and sound).
If still the symptoms still persist after the above possible causes are been eliminated, then the fault came from the Xbox itself. Most likely fault came from in-accurate tracking bias alignment of the optical lens. This is not a DIY because you must have an oscilloscope and service manual to follow the waveform upon aligning the optical lens. Another caused is the dirty gear driver of the optical lens and/or the optical lens itself. This is due to fine foreign objects, dust and static electricity build-up inside. If you have a DVD lens cleaner, you may play it to your unit.
If the symptoms can't be cure by basic solution above I would advice you to avail the warranty of the unit since it is a brand new. Replacement of new unit is another option.
Hope I helped you.
Have a nice day!
Thanks for using Fixya.

Posted on May 28, 2011

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  • Master
  • 776 Answers

Not a lot of information here so forgive me if i am way off base but we have found that our unit checks the "xbox live account" to see if any friends are active. The lag can be most noticeable if you have a weak wireless connection to your router or a slow Internet connection. Try to turn off (log out) of xbox live before you watch movies.

Posted on May 27, 2011

  • Mark T
    Mark T May 28, 2011

    Even if you are only watching a DVD, the xbox 360 will continue to look for friends connected to Xbox Live. This CPU time will make the disk pause as it does something other than play your video.

    Try watching with the internet connection disabled from the xbox menue or when you are logged out from Xbox live and let us know if you still see the delays or pauses.


  • Mark T
    Mark T May 31, 2011

    I am happy to hear it worked. Please give me a rating when you have a spare minute.




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