Question about APC BX800 Back-UPS XS 800 (APNBX800) UPS System
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Posted on Jan 02, 2017
Here is an answer I got from APC when one of my client got the same problem as you did:
The error message would pop up if the link between the computer and the UPS is weak. I cannot rule out a problem with the cable or the UPS. In order to confirm the same please try the following steps which might help :
1) Ensure that the USB cable is properly connected to the USB port of the computer.
2) If the PC was powered on before the UPS, communication will not be achieved until you disconnect and reconnect the USB cable to the host. In this case, you need to disconnect and reconnect the USB cable to establish communication.
3) Some other software is polling your USB port for another device, thus causing the UPS software to temporarily lose communication with your UPS. If this is the case, you would need to shut down that application.
4) If you have any other USB devices connected to the PC, disconnect them and then try plugging in the cable.
If the issue persists, please visit the following link which lists few troubleshooting steps :
Posted on Jan 13, 2008
i think by replacing the battery has not been the solution to the problem
u need to check the battery charging voltage when turned ON with main electricity, if no voltage present from charger, there is no question of battery getting charged and also once the battery is down with charge it may not re charge hence the indicator and alarm.
recomended to nearest service centre
Posted on Sep 13, 2008
SOURCE: APC SmartUPS 3000VA
APC do not release cct diags and these are not easy to repair, if the battery fuse was open and there is some board damage, the thing is toast. Even if you get it going the battery will not be able to be calibrated, unless there the board/processor is 100%, I know this as we have a similar model on the bench right now with new batts in and the unit will not recalibrate, so even though the batts are new, as soon as the mains is dropped it goes to very low battery and shuts down in 2 mins.
Buy a new UPS save yourself a lot of time. Hope this helps
Thanks for using FixYA
Posted on Aug 02, 2010
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