Question about Western Digital 250GB MyBook External USB 2.0 250 GB Hard Drive

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My WD2500XMS passport drice is powering up when connected by the USB cable, but it is not being recognized as an external drive and I am unable to access it

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Some of the External drives comes with installation disc. before it can be recognize you have to download the driver at :

http://support.wdc.com/product/download.asp?modelno=WD2500XMS&x=5&y=14

The website only if you don't have the installation disc that came with the product.
Hope this solution works for you.

Posted on May 17, 2011

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Where can i purchase a usb cord for my WD2500xms passport


Any Walmart, Best Buy, Target, Computer store, online...etc.

Feb 24, 2015 | Western Digital Passport Computers &...

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PC will not recognize the external harddrive passport. PC has been rebooted and passport has been unplugged and replugged to get PC to try and recognize passport. Light on the passport comes on, and the...


3 beeps its searching for a connected device

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
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I am not able to detect my passport, while connecting to my laptop some body let me know how to detect it.


what is the suggestion that appeat at your laptop when you connect your hard drive?
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Feb 19, 2011 | Western Digital My Passport Essential SE...

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My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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My Passport Drive is no longer recognized by windows


Check to see if the drive is available in disk management, if so and it's got a blue bar at the bottom, try changing the drive letter. If not, try the following:

Normally with the passport drives, you receive a shorter USB cable (this is because the drive relies on power from the PC, which your normal length USB cannot offer sufficiently. If you are using a short cable, try connecting the drive to the back of your desktop PC, this generates more power than the ports on the front (the ports on the front are actually hubs). If none of these options work try it on another PC, using the steps above.

If you still have an issue, the drive has most likely failed and you will need to get data recovery done to retrieve your data. If you do so, contact samsung for warranty information, so that your warranty doesn't become void.


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Connecting WD Passport external HD with Belkin N+ router


I had this same issue. Found it to be a sequencing issue. Plug the USB into the router with the power off to the HDD. Power on the HDD and you should be able to get to it fine. Also make sure you have the latest firmware on the router.

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Laptop suddenly stopped recognising my external USB hard drive


I had the same exact problem with a WD2500xms passport. The problem was the USB cable. I went to the store and bought a 6' USB cable ( $26 at Radio Shack) with the same specs and now, no more problems. Also I called WD technical support (800.275.4932) and asked for a new cable. The WD customer serverice was very helpful and said it would sending me a new cable for free. When it arrives I'll return the 6'er.

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My computer does not recognize WD Passport WD2500XMS-00


I use a USB extender cable so I do not have to get down on the ground and plug stuff into my USB ports behind my computer. Everything that I own works through this cable except the WD passport drive. (It is a 2.0 USB cable at that so that is not the issue, plus 1.0 should theoretically still work, just not at 2.0 speeds)

SO...I tried to plug it directly into the USB port on the back of my computer and it worked instantly.

Other people have reported a fix after finding that their cable was loose. This USB cable that comes with the drive seems to be picky for some reason. Perhaps these are faulty cables somehow. Hopefully this will help some people.



lefteris from greece

Mar 26, 2009 | Computers & Internet

13 Answers

My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

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My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

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