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Printer HP officejet6310 will print etc but won't scan

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  • Keith Miller Sep 19, 2008

    My printer is hp Photosmart C!$) All-in-one, different from yours.



    I have the same problem. It will print from Picassa or Word but will not scan a page which I place in the printer.



    The message on the printer display screen says "Align cartridges. Load white paper in tray and press OK." When i do that it prints out a test page while screen says "alligning cartridges."



    It was working last week and has been working ok since I got it.

  • Mark Lou Surmeon
    Mark Lou Surmeon May 11, 2010

    Are there any error messages when you are trying to scan?

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