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Freezer freezes but refrigerator doesn't cool

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  • Rizerd May 18, 2011

    Can you describe the damper control? Is it a squeeze type apparatus with spring like things on it. How should it open up and how can I see if the vent is plugged?
    Do you have a picture of the damper control area.


    Thanks, Richard Karch



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Check the back wall or floor of the freezer section for frost. Check the freezer (evaporator) fan to see if it is running. Check the condenser coils (under the unit) for blockage from dust. Check the condenser fan (under the unit) to see if it is running. If you have frost in the freezer there is a problem with the defrost system and the freezer will start to warm eventually as well as the fresh food section. If that is the problem you can check the defrost terminator, defrost heater/s, and the defrost timer or adaptive defrost control If used on your unit or the main control board if so equipped. These things usually require dismantling the freezer and other areas of the refrigerator to be checked. You could defrost the freezer by disconnecting the power to the refrigerator and letting it sit for at least 24 hours with both doors wide open to allow the frost to melt completely but it will build up again in 1-2 weeks and start the warming up again.

If the freezer is between zero-10 degrees and the fan motor is running usually indicate the airflow is not getting into the fresh food section. You might check the damper control to see if it's opening up and/or the vent clear.
If you remove the back wall inside the freezer and find that the evaporator coils have ice built-up on them, this usually indicates a defrost problem (defrost heater and thermostat or defrost timer (or adaptive defrost control on newer models).
If the evap. coils are more or less clean, then it's probably the air diffuser (also called damper control). The diffuser is located between the freezer and the refrigerator sections.

Please get back to us if you have further query else please accept the suggestion.
Thank you for contacting

Posted on May 17, 2011

  • e-Guru
    e-Guru May 18, 2011


  • KD Grayson Heating,Air conditioning & Refrigeration

    The thermostat that runs the compressor is ok to max, however
    the other setting should never be set to max as this actually makes the freezer colder! counter to what it indicates, it says colder freezer! the freezer is 100% of the refrigeration effect, so if it makes ice and the ice is dry the systems fine, its the airflow, set to medium and it will work fine.



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Hello Daniella,

Interesting problem to have.

Your FREEZER temp should ideally be set at zero... or just immediately below... and the REFRIGERATOR at 33°F or immediately above freezing.

For my own comfort... after fighting with my formerly friendly refrigerator... I purchased the TAYLOR "Classic Freezer and Refrigerator Kitchen Thermometer-REFRIG/FRZR THERMOMETER" from eBay... ... less than $6 each

After breaking one of my incredibly expensive (Taylor - recording) glass "green-house" thermometers (oh well... still cheaper than a repair... by a LONG SHOT...!!).

Your local variety store or Amazon are probably a better choices... (I'm a long time buyer on eBay... greasy old car parts).

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Sometimes a sudden change is REFRIG cooling can be attributed to a significant shift in HOW you have your packages arranged in the FREEZER... but life is typically not that easy.

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Try using the specific part number on an online search... get at least three prices... and look at SEARS Parts prices... for ABSOLUTE worst case pricing... (same part... terrible price!).

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