Question about PayPal Accounts

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I'm new to ebay and paypal. I sold two items that I've been paid for, however, I received emails from the customers showing the items received were broken and I need to refund their money through my paypal account. Thank you

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In Paypal there should be a spot with your transactions. All you need to do is click the transaction details and then about halfway down it should say issue a refund and just go through that and it should get it sent back where its supposed to.

Posted on May 17, 2011

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1 Answer

Why have I paid for an item an seller claims not to have received funds.


If it was paid for with PayPal, it may be possible that the seller's email was entered incorrectly, in which case even though it will show as deducted from your account, it will not show up in the seller's account. You wound need to cancel the first payment and then re-send it. it may be helpful to speak directly to PayPal. Their number can be found here-
PayPal Customer Phone Number Shortest Wait Best Support

Feb 17, 2015 | Computers & Internet

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Report fradulent seller to ebay-did not get my product


if you paid the item and never received it, you need to file an Item not receive case on eBay. You need to log in to your account then hover your mouse to customer support on the upper right and click resolution center in the drop down. then click i haven't received it yet under I bought an item. although you only have 45 days starting the day you purchase the item to file a case. you can do it as well on PayPal's end if you used PayPal in paying for it. You can contact eBay and report the seller, it's also your discretion to leave negative feedback and low ratings as well.

thanks!

Dec 09, 2011 | Computers & Internet

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I purchased a kitchenaid on ebay the seller hasn't sent it ,i am not the only one he has ripped off ..why wasnt this guy stopped i am a pensioner and need my money back ebay or paypal will not...


You have to open a case against the seller and follow the procedure they send you.  Go to this link:

http://resolutioncenter.ebay.com/

And follow the steps to open a case.  I've done this a few times, and my problems were always resolved.  Good luck and I hope this helps!

Aug 31, 2011 | eBay Auctions

1 Answer

I have recently started a new ebay account. I have listed an item that sold but the customer didn't want to pay shipping fees after they clicked on pay now.... I went ahead and sent the customer an...


An eBay customer representative will be able to tell you excatly what steps to take. Somewhere in 'my ebay' you will see a tab to contact them! Remember to always state the shipping cost clearly in the description of your items.

Jul 17, 2011 | eBay Auctions

1 Answer

On 7/15 I sold a Jamb Saw (140573620880 to bider fishingfishpoo (Mike Randall) .After the sale he stated that he would like to get the saw ASP.I returned the message 7/15 from ebay stating that as soon as...


Send the customer an email from your ebay account and save a copy for yourself. Tell him that the payment he sent did not go into the right paypal account. Ask him to cancel this payment so that paypal refunds his money. Tell him that you will send an invoice to him from paypal with a request for payment. Ask him not to re-send his payment until he receives that invoice request from your account. Then go into your paypal account and click on the request money link. Choose the option to send an invoice and enter the information for your EBAY account if you have not already done so. Then send an invoice to that person requesting payment with a note that says the same thing in your email from EABY - tell him to cancel the other payment because it went to the wrong account and ask him to use this account instead. Tell him you have already waited two days and that he only has 1 -2 days more to pay for this item or you send a bidding strike for non payment.

Jul 17, 2011 | eBay Auctions

4 Answers

I would like to open an put stuff on ebay to sell how do i go about starting this ??plus how do i go about gettin paid for items i sell??do i have to have anything special to be paid like credit card...


You can follow this process-
You will need to register for an eBay account before you can begin selling items. Go to www.ebay.com. At the top left-hand corner of the page, you will see links to "Sign in" or "Register." Click "Register," then enter the prompted information. Choose your username and password, and a secret question and answer. Enter your birth date. Finally, type in the numbers shown in the verification code and check mark the box to indicate that you agree with eBay's User Agreement Privacy Policy. Check to make sure all the information you have typed in is correct, then click "Continue." You will proceed to link a PayPal account to your new eBay account.May those link will help you-
Tips for successful selling on eBay.

http://reviews.ebay.com/Start-to-sell-on-ebay-for-beginners?ugid=10000000006734286

Jul 09, 2011 | eBay Auctions

1 Answer

Transaction not showing up on history. customer bought item on etsy and paid with paypal. there is no record of a payment, Customer received a notice that I had not picked up payment. transaction...


Welcome to FixYa!

Send and Email to Paypal using this link https://www.paypal.com/ph/cgi-bin/webscr?cmd=_contact-general

State your problem in the email and include the transaction number.

You have nothing to worry, it is just a program/database error. The transaction number is a proof that the payment has been entered and it's just that it is not showing on your history as you try to view it.
Check also if it affected your balance and include it in the email.
You can also reach PayPal by phone at
1-402-935-2050

(a U.S. telephone number)
4:00 AM PST to 10:00 PM PST Monday through Friday

6:00 AM PST to 8:00 PM PST Saturday and Sunday



Thank you for using FixYa.
Have a great day.

Jas247

Jul 02, 2011 | PayPal Accounts

1 Answer

I paid for my item through paypal and shipment was rejected at customs


Communicate with your seller through the links paths to "Contact Seller" or "Send Message" on the finished auction page. or from "My Ebay" Use the item number or title in Completed Auctions search (left side) to find it if you haven't saved emails with links. Customs will send it back to him if is not illegal or prohibited merchandise. Contact Paypal Resolutions for reimbursement as a last resort - (Item Not Received report.) Sellers are required to provide proof of shipping (and other compliance) to Paypal.

Nov 06, 2009 | PayPal Accounts

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