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My vaio laptop with windows XP will not "see" an

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Hi mpetersen809,

When you connect your external hard drive, does Windows chime or show an "installing devices" pop-up in the lower right corner of your screen? If this occurs, but you can't see the drive under "My Computer," your external drive might be trying to use a drive letter that's already in use by another device. To resolve this issue, you can manually set the drive letter for your external drive:

  1. Right-click My Computer and choose "Manage." A "Computer Management" window will appear.
  2. In the right pane, under "Storage," click "Disk Management."
  3. Locate your external drive at the bottom of the right pane. Disk 0 is your laptop's internal hard drive, so your external drive will probably be named "Disk 1" or "Disk 2."
  4. Right-click the area of the drive that says "Healthy (Primary Partition)" and select "Change drive letter and paths."
  5. Click the "Change" button, then select an unused drive letter (like Y or Q) from the drop-down menu and click "OK."
  6. Click "Yes" to confirm that you want to change the drive letter.
  7. Close the Computer Management window, then open My Computer to see whether your external drive is visible.
If this doesn't work, there could be a problem with the external drive. Test the drive by plugging it into another computer. If the drive isn't recognized on the second computer, contact Iomega for warranty support or replace the drive.

Good luck!

Posted on May 26, 2011

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