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Hi when my kp 500 is in stand-by after few minutes goes in power off and I must re-power on from the beginnig. it's possible solve the problem with an hard reset? if yes wich is the sequence or code to do it? many thanks ferdy

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It is possible that the phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.

Posted on May 17, 2011

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Posted on Jan 02, 2017

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